Be careful - Installation and Home monitoring
A lot of positive reviews on here, but be careful as a new home buyer. As one positive the customer service now is much more helpful than in the past.
In a new home they installed the outlets in the wrong places much later than they said they would. They did the work post construction instead of pre-construction even though thats when they should have. They force you into a 5 year lock in to get installation, you need 90 days cancellation notice (ya 90 days, that's unheard of and just a greedy company), and any time they give you for free is not included in the 5 years so the 5 year lock in turns into 5 and a half years.
Really really shady practices and I would rather give my business to someone else. Read every line of the contract because they WILL NOT explain it properly to you and will take advantage.
In terms of the actual monitoring service I have had no issues and am very satisfied with that. Just don't want to do business with companies that employ shady practices.
- Approximate cost of services:
- $325.00