Tim S. in Calgary

On November 25th, 2020 WD Red Pro 14 TB drive (SKU MX00113457 PART # WD141KFGX) was listed on the website under Black Friday Week promotion for $409.99 Limit 2 until end of day November 26. 2020. On Nov 26, 2020 a friend took advantage of this sale offer and purchased two items at that price (receipt can be shown). While we was there, he confirmed with the sales associate that the price was valid until end of day and not limited stock but still limit of 2 per person. The sales associate confirmed that the price was valid until the end of the day in store and not limited stock and would GUARANTEE that price until the end of the day. My other friend also there offered to buy the product if need be and was told not to worry about it and that the price was guaranteed. I came prior to closing that day and went to purchase the items but I was denied. I was told to wait for an email from the store. The next day, I talked to General Manager Marcus. Unfortunately, I was treated with complete disrespect. He told me that he did not care about my business after telling him I wanted to support local small businesses during COVID and that is why I waited to purchase it in store. Marcus refused to take my complaint seriously and completely rejected any other solutions. He told me that head office, ownership and etc. did not care about my complaint or future business and he was unwilling to take a profit loss on the item. He refused to give me any other recourse literally saying "the buck stops with me!". My opinion is that two mistakes were made, one with the company website and one with the employee. Marcus refused to compensate for the mistake however he did acknowledge both mistakes. Near the end of the conversation with Marcus, I mentioned that I did a lot of business with the company. He gave me the impression that if I was a big customer he would do something. I only gave my personal number and not business number which I use. After reviewing it, he flat out said I did

Called Pete the Plumber to look at a leaky faucet sink. Service person was considerably late (past the two hour time window the suggested) and I had to call the company and ask when they were going to come. The person took a look at the faucet and said they recommend changing the entire faucet. He quoted me some options which were obviously overpriced!!! Service person said he had no faucets in his van and would have to come back another day. Since I have family from out of town it was faster for me to do it than to book another appointment. Service person was only here for like 5 minutes and I was charged $115.50! Way overpriced! Went to a big box home improvement store and they recommended just changing a part versus the whole entire faucet. With a $10 part from a big box home improvement store and about 5 minutes of my time I got it fixed myself. Way overpriced and I felt that they took advantage of people who never knew any better. Definitely not worth the price that they charged!!!