Pete The Plumber

Plumbing
14 4550 112 Ave SE Calgary AB T2C 2K2
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Pete The Plumber
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91%

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Reviews by rating (past 12 months)
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Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for Pete The Plumber

Average customer rating:
9.1 10 (299 reviews)

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snusan4fun in Calgary
snusan4fun in Calgary
0 reviews Calgary, AB
10/10

Impeccable Service!

We started down the road of needing a new hotwater heater, but quickly realized we also needed an outdated/non-working water softener system and humidifier removed at the same time. We contacted Pete the Plumber and got an amazing quote.
Mario gave us a call when he was going to be a bit late from his quoted time, and called again as he was coming to our house. We were never left wondering about anything. He did an amazing job and hauled all the old equipment away as part of the service. He was friendly and thorough and we are delighted with our new hot water heater!
We highly recommend this excellent company!

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Company Response

Good Afternoon,

Thank you for taking the time to write a review today. We are happy to hear that you were happy with the service we provided. We look forward to working with you again.

Regards,

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

Aaron in Calgary
Aaron in Calgary
0 reviews Calgary, AB
10/10

Hot Water Tank Replacement

Our hot water tank broke a couple days ago. We contacted Pete The Plumber and they were able to replace it in a matter of days. The technician, Dallas, was friendly and efficient. We are very pleased with their service and product, and will definitely call on them again in the future!

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Company Response

Good Afternoon,

Thank you for your review. We are happy to hear you are happy with our service and product. We look forward to working with you again in the future.

Regards,

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

meandmywatersoftener
meandmywatersoftener
0 reviews Calgary, AB
10/10

Water Softener

Excellent product and goodservice.

When here, COVID restrictions were in place, but the service technician did not wear a mask and did not ask if we were OK with him not wearing a mask. He should have done that. When I asked him about it, he said he didn't wear a mask because I didn't ask him to.

After the unit was installed, I would have appreciated a more detailed walk through as to how the system works. It has been working very well, so I don't want to change any settings, but I would like to know how to do that. The instruction book we were left with is not very user friendly. I had assumed that it would be which is why I didn't ask for a more detailed explanation while he was here.

We are very happy unit despite these comments.

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Company Response

Good Afternoon,

Thank you for taking the time let us know about your experience with us. We would like to look more into your call as we have specific COVID protocols in place and they were not followed. If you can please email our office at pete@petetheplumber.com with your name and address.

Regards,

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

10/10

garbage disposal

disposal stopped dead in its tracks, so I called around and Pete the Plumber were the only ones to take a moment and talk "TO" e and not AT me. They were cautious with telling which price I should get until I asked what would you tell your wife? After admitting it was X-wife, he said for her to get the cheapest one! What would you tell your Mom? He said the medium price with a better warantee, etc.

NEXT up, DELIVERY. While I had to wait two weeks top get the product in, "JIMMY" came to my house - phoning first to say could he come two hours earlier, I was thrilled as then I could get on with my day! He was not the more than 15 minutes - out with the old and in with the new (super quiet) garbage disposal. he told meabout warranty and how to register the product and then he was off! Absolutle fantastic. I told him I would not give a 5 star as no one believes them, but I am going too and hope you good people reading this will know I cannot tell a fib! GREAT SERVICE!!! Thanks fellas! A happy "MOM"!!!

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Company Response

Thank you for taking the time to post a review. We are happy to hear you are happy with our service and the product we installed for you. We look forward to working with you again in the future.

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

Private User
Private User
Private User reviews Calgary, AB
10/10

2 furnaces, hot water heater, air cleaner, humidifier installed by Jason W.

We are pleased with Jason. He is polite, hard working and has a great knowledge of products and how they work. He wore a mask the whole time, was neat and explained things well.
Jason treated his coworkers well and with respect. He is an excellent representative for the company and customers.
Thanks a million Jason!
VS

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Company Response

Thank you for your review. Jason is a great plumber and I'll make sure to pass your review along to him as well. We look forward to working with you again in the future.

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

Joti in Prince George
Joti in Prince George
1 review Prince George, BC
10/10

Replace Poly-B Pipe with Higher Grade Piping

Thank you to Andre and his team, It was an amazing experience, the communication was very clear with patience, awesome and friendly team, explained every clearly. The team changed Poly B pipes in our entire house. We found Andre and his team very professional and courteous. We are extremely happy with their thorough and efficient job they did at our place. Pete the Plumber - these individuals need a pat on their back for providing and excellent service; they represent your company well. Will always use you and refer you to everyone.

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Company Response

Thank you for posting a review of your experience with Andre. I will make sure to pass this along to Andre as well. We look forward to working with you again in the future.

Regards,

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

Rhonda
Rhonda
1 review Calgary, AB
5/10

Service

I’m torn how to feel about this company. I had a water tank installed and the guy was amazing and answered all my questions right away. So I decided to continue service with Pete the plumber and got a new humidifier installed with a pump. The guy who put it in was grumpy and didn’t know anything about the pump. After 3 weeks of silence I called the service manager to see what was happening with my order and he basically forgot about me. Then I finally had the humidifier pump installed and my price quote ended up being $750 instead of $600. I asked how this happened but nobody got back to me. Guess now they have my money- service is over. Very disappointing.

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Company Response

Rhonda,

I would like to look into this matter for you. If you could reach out to me at 403-257-1766 so I can get the information I need to pull your records.

Regards,

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

Colleen  from Calgary
Colleen from Calgary
1 review Calgary, AB
4/10

Poly B replacement

We requested replacement of polyB as knew it was not code anymore so requested actual person from Pete the Plumber. He came with a team member and replaced all appropriate plumbing materials. However, in the process broke a jacuzzi front plate. They didn't mention it to us and we noticed the attempted coverup when cleaning the bathroom after they left. The attempted coverup was a MESS! We are so disappointed with this mess and although the house is old, as is the jacuzzi, it is still our home and we were not notified of this breakage or the repair and coverup.

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Company Response

Colleen,

We would like to look into this matter but require more information from you in order to pull up your file. Please contact our Bob our Service Manager at 403-257-1766 to discuss.

Regards,

Jennifer Mass
Human Resources Manager
Pete the Plumber Ltd.

Dale
Dale
1 review Calgary, AB
10/10

New 50 gallon hot water tank and chimney liner

The installers showed up on time and completed the job in a professional and thorough manner. This involved going on the roof to install the chimney liner. They placed runners throughout the carpeted area into the furnace room and removed the old water tank and all packaging for the new one. We were very pleased the installers and this company.

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Company Response

Dale,
Thank you for taking the time to submit this review. I am so happy to hear you were pleased with the work we completed for you. Have a great day!
Regards,

Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.

Sean
Sean
0 reviews Calgary, AB
10/10

Plugged Sink Auger

Jerry came out to service our Master Bathroom sink. He was Covid friendly, prompt and super professional! I would have Jerry come back and do work at our home any time. Best yet, Clearview Plumbing quoted us $400 to do the job and Pete’s charge was $130! Who do I call next time? Without a doubt, it is Pete the Plumber and I will request they send Jerry specifically!

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Company Response

Sean,
Thank you for letting us know what a great job Jerry did for you. I will pass this message along to him as well.

Regards,
Jennifer Mass
Human Resources Manager
Pete the Plumber Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pete The Plumber

Pete The Plumber has been in business since 1999, and prides itself on fair pricing, and great service. We offer services for all your plumbing and heating needs. We have 24 hr emergency service and a new showroom where you can actually see fixtures working -Visit us Tues-Fri 10-6 and Sat 10-2

CATEGORIES
Plumbing, Heating & Air Conditioning, and Water Filtration & Purification
WEBSITE
http://www.petetheplumber.com
RETURN POLICY
Visa , Mastercard, Cheques and Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2yrs parts and labor warranty
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