Pete The Plumber

Plumbing
Calgary AB T2C 2K2
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Plumbing
Pete The Plumber
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90%

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Reviews for Pete The Plumber

Average customer rating:
9 10 (355 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Not fixed but good workaround

Basement bathroom backing up. Able to visit the same day I called. Found it was the sewage sump/lift pump float.
Not something they fix but
- showed me how to manually activate the pump,
- warned me how to avoid it burning out,
- showed me how the other bathrooms fed into the sewer without activating the sump, so could be used.
The problem isn't fixed, but I appreciate the workaround which gives me time to find another firm.

Approximate cost of services:
$153.00
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Company Response

Thanks for taking the time to write a review. We are happy to hear our staff was able to find a work around for you.

Marjorie Smith in Calgary
Marjorie Smith in Calgary
3 reviews Calgary, AB
10/10

Multiple Projects

We have had Pete the Plumber replace our toilets, furnace and water heater, in addition to installing our new A/C. Their prices are competitive and their service is second to none. We are reminded of inspections and they follow through. Their staff is courteous, knowledgeable, and punctual. Most recently a 12-foot piece of cladding fell onto our A/C unit due to a nasty hail storm. "Brad" came out to assess any damage and to assure us it was okay to use. Super polite guy - patient and accommodating. We'd never go anywhere else.

Approximate cost of services:
$13,000.00
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Company Response

Thank you for taking the time to review our service. We are happy to hear of your experiences with us and will also pass along your message to Brad.

Andy Assad
Andy Assad
1 review Calgary, AB
10/10

Hot Water tank replacement

Nathan did an extremely great job. Efficient, clean & professional. Great to see a professional at work. Thank you

Approximate cost of services:
$1,350.00
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Company Response

Thank you for taking the time to write a review. Nathan is a valued member of our team and we will pass this information along to him as well. We look forward to working with you again.

Patti
Patti
8 reviews Calgary, AB
10/10

Furnace and Air Conditioner

We are very pleased with the new furnace and air conditioner that was installed in February. Dan and his crew did an excellent job and also helped diagnose and fix 2 other plumbing issues we had. We are also very satisfied with the air conditioner inspection Brad did this week after the hail storm. He provided some great maintenance tips to keep the unit running well. We've used Pete the Plumber exclusively for the last 10 years and have no plans to change.

Approximate cost of services:
$14,000.00
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Company Response

Thank you so much for your review. Dan and Brad are both valued members of our team. We look forward to seeing you again.

Private User
Private User
Private User reviews Calgary, AB
0/10

company is so disorganized, poor quality work, unreliable service

horrible customer service, and project management, overpriced work, lots of delays and missed appointments and poor quality work, would never recommend to a friend

Approximate cost of services:
$20,000.00
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Company Response

Good Morning, We are very sorry to hear that this was your experience. We would like to look into this further. Please contact our Service Manager Jake to discuss. Thank you.

Chris and Bill
Chris and Bill
1 review Calgary, AB
10/10

poly-B removal and replace all water pipes

What absolutely excellent service from Stu and Steve in removing and replacing our poly-B pipes at very short notice. The job was completed in under two days, with very clear communication on what to expect and what it would cost. This is the third time we have used Pete the Plumber, and it's the third time we have been very impressed with their help. Les identified the source of the initial leak less than a month ago and stopped it. The whole house problem has been resolved under budget and now we just need to patch and paint the drywall.

Great job, guys, thanks heaps! And thanks also to your office staff for slotting us in to your schedule 8 weeks earlier than anticipated when a cancellation occurred.

Approximate cost of services:
$6,000.00
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Company Response

Thank you so much for taking the time to write a review. We are thrilled we were able to help so quickly and get you into a sooner opening. We look forward to working with you again.

Private User
Private User
Private User reviews Calgary, AB
0/10

Dissatisfied, to the point of being bitter.

I'll never go with Pete the Plumber again.
Years ago, I did a paid consultation for a viability study for getting a residential tankless gas-powered water heater installed .

The crew that came down took the measurements, then left, telling me I'd get my report within a couple of days.

A week later, I phoned, as I still didn't have the report.

I was told that the report was not written because the measurements had been lost.

When I asked them to come back and redo the survey and measurements, I was told that I'd have to pay for the company representative to come back because he was redoing his work.

Instead, they pulled numbers out of the air, and gave me a bunch of hand waving.

So, I told them no.

My final recommendation, that I've been telling everyone that asks (for decades) is, "Don't hire Pete the Plumber. They're unprofessional and untrustworthy. Hire anyone else."

Approximate cost of services:
$150.00
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Company Response

I'm sorry to hear that years ago you had a bad experience with Pete the Plumber. We strive to provide excellent customer service. However, you have pointed out this was years ago and even at that time we would never charge for a second visit if we failed to gather, or misplaced information we needed in order to quote a job accurately, and unless the call is out of town our estimates have always been free of charge.

Private User
Private User
Private User reviews Calgary, AB
10/10

Jerry the drain fisherman

Great experience yesterday with Jerry from Pete the Plumber! He was professional, quickly diagnosed my problem and skillfully used the drain camera and an auger attachment to pull a tennis ball out from 12 ft down my laundry drain pipe. This service likely saved me thousands of dollars to jackhammer the floor up. Thank you, Jerry! Will absolutely be using this company again for all my plumbing needs.

Approximate cost of services:
$400.00
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Company Response

Thank you for taking the time to write a review. We are thrilled to hear that Jerry was able to help you with this. We look forward to working with you again.

PTP CLAIM
PTP CLAIM
1 review , AB
1/10

Install of 2 sinks/faucets & toilet leaked due to not replacing supply pipe to sink.

Pete the Plumber installed 2 sink's/faucet's along with a toilet. 2weeks later Water leaking in basement and damaged bathroom floor, basement walls.
They sent out fans & dehumidifier which did not do much to address the problem that the bathroom floor must be replaced. A $10,000 touch we were informed by restoration company.. At that point today Jake the manager who before was willing to help now said deal with your insurance company.

Approximate cost of services:
$1,599.00
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Company Response

We are sorry that this has been your experience so far with Pete the Plumber. Jake has advised that he is still working with you to address the damage caused by the leak. We hope that this will be settled quickly and to your satisfaction.

Larry and Claire
Larry and Claire
1 review Calgary, AB
10/10

Hot water tanks and Toto toilets

Jacob installed 2 smith hot water tanks and Andru (newly arrived from Ukrain ) installed 2 Toto toilets ! Both men were on time, cordial, courteous, and did a professional installation job ! 11 out of 10 !!!!!! HIGHLY RECOMMEND

Approximate cost of services:
$5,280.00
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Company Response

Thank you so much for your review. We are happy to hear that Jacob and Andrii provided such great service. We look forward to working with you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pete The Plumber

Pete The Plumber has been in business since 1999, and prides itself on fair pricing, and great service. We offer services for all your plumbing and heating needs. We have 24 hr emergency service and a new showroom where you can actually see fixtures working -Visit us Tues-Fri 10-6 and Sat 10-2

CATEGORIES
Plumbing, Heating & Air Conditioning, Water Filtration & Purification, and Solar Panels
WEBSITE
http://www.petetheplumber.com
RETURN POLICY
Visa , Mastercard, Cheques and Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2yrs parts and labor warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.