L.B. in New Westminster

I was on the hunt for a specific little gadget and I found it on Home Hardware's website.........which does not offer direct online shopping. I started calling around to all of the stores on the lower mainland to locate the item with little success until I landed on this store. They just happened to have two in stock but offered to bring the item in for me even though it was a low price ticket item. I thought this was worth a mention as none of the other stores wanted to deal with such an insignificant item. When I actually went to this store, I was pleasantly surprised to see they they had managed to eek out a bit of space for a few parking spots for customers..........quite the feat in such an urban setting where parking is almost non-existent. I will be back to this helpful little hardware store in the middle of the urban jungle!

We have placed two orders to replace filters (grease and charcoal) for our Kitchen Aid Rangehood. The first time they did not order the part # we provided for the filter we wanted. We kept the filter that did arrive because it was the other filter the rangehood required. The second order I placed, I called to follow up 3 weeks later and they had forgotten to order the parts. When the order did arrive, one of the filters was the wrong part. They are nice enough, but seem a little too laid back about their business. I dont recommend this business if you dont want to be following up constantly. I dont mind but it is a pain because we dont live close by. March 7/13 - This company saw my review and contacted me to resolve the issue in a timely fashion. I commend them for taking my concerns seriously and behaving in a professional manner. I will definately be going back!

I was referred to Dom Tech by the wholesale supplier of my Friedrich PTAC unit (heating/cooling). I found Mike to be very pleasant over the phone and willing to help. He got back to me when he said he would and ordered the part I needed. All in all a very straight forward transaction.

Went to Home Depot to see about the types of products that might be available to assist with our upcoming move. The staff person stopped what they were doing and asked us if we needed help right away. They took us to the appropriate section and even recommended products and items that were on sale.

Kelowna, BC location: AVOID LIKE THE PLAGUE!!!! Definately buyer beware with this company. Each location is independently owned and and there isn't much recourse if you are unsatisfied. The owner at the Kelowna location does not handle conflict very well and becomes quite agitated and loses his cool when confronted with a dissatisfied customer. The biggest issue that i have is that when I raised my issue with the 'manager', he told told me he would speak to his boss and get back to me and he NEVER did! I had to keep calling. Very unprofessional. I have moved with the Kelowna location twice and I would NOT recommend them. The movers worked hard I will say that, but the whole outfit is pretty sketchy. I used this company to move ALL of my belongings (furniture and personal effects) to my new condo in town and then again when I moved two years later. The second time I moved all of my personal belongings and small furniture pieces myself and the mover only moved the larger furniture pieces.........it cost over $100 more than my first move. When I complained about the inconsistency, I was met with excuses and hostility. If there is a problem, be prepared for them to blame you.