Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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L.B. in New Westminster
L.B. in New Westminster
5 reviews Kelowna, BC
10/10

Replacing filters for Rangehood

We have placed two orders to replace filters (grease and charcoal) for our Kitchen Aid Rangehood. The first time they did not order the part # we provided for the filter we wanted. We kept the filter that did arrive because it was the other filter the rangehood required. The second order I placed, I called to follow up 3 weeks later and they had forgotten to order the parts. When the order did arrive, one of the filters was the wrong part. They are nice enough, but seem a little too laid back about their business. I dont recommend this business if you dont want to be following up constantly. I dont mind but it is a pain because we dont live close by.
March 7/13 - This company saw my review and contacted me to resolve the issue in a timely fashion. I commend them for taking my concerns seriously and behaving in a professional manner. I will definately be going back!

Approximate cost of services:
$50.00
What could this company do to improve their services?
Follow up.
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Company Response

Thank you for your patience and taking the time to edit your review. We'll see you next time! :)

Previous versions of this review:

L.B. in New Westminster
L.B. in New Westminster
5 reviews Kelowna, BC
5/10

Replacing filters for Rangehood

We have placed two orders to replace filters (grease and charcoal) for our Kitchen Aid Rangehood. The first time they did not order the part # we provided for the filter we wanted. We kept the filter that did arrive because it was the other filter the rangehood required. The second order I placed, I called to follow up 3 weeks later and they had forgotten to order the parts. When the order did arrive, one of the filters was the wrong part. They are nice enough, but seem a little too laid back about their business. I dont recommend this business if you dont want to be following up constantly. I dont mind but it is a pain because we dont live close by.

Approximate cost of services:
$50.00
What could this company do to improve their services?
Follow up.