We are extremely impressed with Atlas Aircare, Oakville location, in particular with Mr. Dick Thomas. We moved to the GTA area in 2007 and located Atals Aircare to buy and install a high efficiency furnace in our older but newly purchased home. The initial sales team, to the installers were respectful and receptive to our needs. Over the years the furnace was serviced on their maintenance plan. However within the last year there appeared to be serious systemic technical issues which caused the blower motor to burn out and was replaced three times within 11 months, always when the weather was unseasonably frigid. The last occasion was -24, with the wind chill made it -39.
Atlas to the rescue, with a service call and immediate follow up by service technicians. The furnace motor was again the culprit and required replacement. The replacement took place the following day and heat was plentiful.
Mr.Dick Thomas of Atlas Aircare called our home the following day of the motor replacement and based on his expert analysis recommended that the situation required a full furnace replacement immediately starting with a new 10 year parts and labour warranty. As a home owner, this was reassuring and comforting to know that Atlas Aircare stands behind its customers and the product they sell. Mr. Thomas arranged and delivered a brand new furnace at no cost the very next day. There were minor installation costs but under the circumstances a non issue.
My wife and I would highly recommend Atlas Aircare to everyone and we will count on them for years to come. A heartfelt thank you to Mr. Thomas for his no nonsense approach and getting the job done. Great job by the service technicians that performed the furnace transplant, they were neat and tidy and took pride in their work, great job guys! Thank you.
Ken & Lynn
