Our gas fireplace wouldn't turn on; I was at first worried that it was just me being a dummy and not understanding the pilot light, but Scott observed that the on/off switch actually needed replacing, and he patiently and professionally tutored me on all aspects of the pilot light too after thoroughly cleaning and checking the rest of the system, and humoured me by listening to my (incorrect) theories of how it all worked too. Thank you Scott.
- Company Response
Thank you Steve for your review and for having Gas Fix service your Heat-N-Glo fireplace. When servicing a gas fireplace, our technicians will test the various electrical components including the ON/OFF circuit. With the testing the technicians complete during a service call, they can determine which part failed and explain to the customer how and why it failed. As we carry over 300+ of the most common parts on the vehicle, we had the ON/OFF switch required to complete the repair to your fireplace. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Administrator ~