Reviews

10/10

Our gas fireplace wouldn't turn on; I was at first worried that it was just me being a dummy and not understanding the pilot light, but Scott observed that the on/off switch actually needed replacing, and he patiently and professionally tutored me on all aspects of the pilot light too after thoroughly cleaning and checking the rest of the system, and humoured me by listening to my (incorrect) theories of how it all worked too. Thank you Scott.

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Company Response

Thank you Steve for your review and for having Gas Fix service your Heat-N-Glo fireplace. When servicing a gas fireplace, our technicians will test the various electrical components including the ON/OFF circuit. With the testing the technicians complete during a service call, they can determine which part failed and explain to the customer how and why it failed. As we carry over 300+ of the most common parts on the vehicle, we had the ON/OFF switch required to complete the repair to your fireplace. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Administrator ~

10/10

Great service. Steve called me back promptly last night, and was at my door this morning. Fridge fixed in five minutes - he knew exactly what the problem was with the defrost sensor, had all the right parts with him already, and had me up and chilling again in no time. Sure beats buying a new fridge! He also did not charge any extra for listening to my own amateur theories of what the problem might be. :-) I had no idea who to call, but Homestars steered me to the right guy. Will happily call Steve again in the future.

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Company Response

Thanks for the great review, it was a pleasure meeting you.