Reviews

10/10

It's taken me awhile to write this review but I purchased laminate floors at Woodchuck flooring and had them installed using their installers and it's now two years and several months later and we are so thrilled with the quality of the work and product. They have worn so well and still look amazing. I've never had any problem with them and would purchase the same product again. We chose the Torly's Quick Step high pressure laminate from the Reclaime line in a white washed oak finish and it's just stunning and we are constantly getting asked if it's real wood because it looks that good. I can't say enough for this company. The customer service was incredible. From the minute you walk into their beautiful showroom in Scarborough and meet with Mike in person or on the phone, it's such a professional experience. Everything is arranged quickly and someone comes out to your home to take measurements and discuss the work you want done. We did an entire 835 sq. foot condo minus the bathrooms in a high quality laminate for a little over $6000. That included consultations, phonecalls, carpet removal and disposal and installation. The installation was completed so quickly and the installer was friendly, courteous, clean and professional. I really liked how everything was included in the contract down to the smallest detail. There were no surprises, you knew what to expect and exactly what work was being carried out. It was really a smooth and professional process with no headaches. The best part of all though was their Contractor Clinton. He is the most friendly, helpful, patient, honest and makes himself available to answer any questions/concerns on his personal line outside of business hours. He will take the time to answer all your questions, make suggestions, clarify any doubts or concerns you may have and he will do whatever is necessary to resolve them in the quickest time possible. After the job is completed he will return and take care of any touch ups. He's positive, friendly, professional and a pleasure to work with. I'm so glad I chose Woodchuck flooring to do my flooring. Their prices were comparable and less expensive than many other places I called. I was able to get a better price on the same product I'd have spent quite a bit more on at other flooring stores/companies. I live in mid-town Toronto where the flooring stores can be quite expensive. Let me tell you it was worth the drive to Scarborough to work with this company. From beginning to end, I can't think of one complaint. I would recommend them to my family/friends in a heartbeat.

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Company Response

It is so good to hear you relate your experience with Woodchuck Flooring, we are very proud of our experienced team, and Clinton certainly is one of the best in the business! Thank you for taking the time to share your comments!

10/10

I was so impressed with how professional the company is. Michael came so quickly to my home. I called to book an appointment and he happened to be nearby and in between appointments, so his son squeezed me in and in less than 30 minutes he was at my door. He comes in and puts on shoe covers to keep your floors clean and he wore gloves and a mask. In minutes he fixed a leak under my kitchen sink, he removed an old faucet head that had been jammed for weeks in minutes and went out to his truck to find a new one for me which has been a huge improvement and I only had to pay for the part. No more water spraying all over my counters/walls and floors. He was so honest in assessing what needed to be done, there have been no leaks since and he saved me a lot of money by helping me find a do it yourself solution to unclogging my kitchen sink which didn't require using the "snake" or a very extensive procedure. The flat rate fee to come out and assess the problem was so fair and reasonable( $35) compared to what other plumbers may charge to walk in the door. I couldn't have been happier with the service I received and if you want someone honest and extremely professional/capable, you are in the right place!

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Company Response

Hi Ms. Hiller.
Thank you for the great review. It was a pleasure working with you and glad we were able to help you out. We are a phone call away should you need us in the future.
Thank you,
Michael Yuffa and the WaterWorks Plumbing and Drains Team