Reviews

1/10

Just wanted to take a moment and provide my review of this company, and my experience of working with Mike, the owner, in the hopes of helping other consumers make an informed decision and continue to gain value from using HomeStars in their decision-making process. Working with Mike was, unfortunately for us, a negative experience. To my Mike's credit, he was punctual and the shutters he sold us were good enough (only time will tell if they are as good as Mike says). However, I found Mike to be a bit unprofessional as he showed up unprepared having forgotten his paperwork (for which shutters went where), requesting to use my drill (as his drills were low on battery), and even getting the measurements wrong for our kitchen window, not once, but twice. It took Mike three tries and three visits to get it right, which resulted in a lot of stress, wasted time, and inconvenience to us as consumers. It is because of this negative experience that I cannot recommend Mike. I can only learn from this experience and caution fellow HomeStars users as they consider who to work with. HomeStars has been an excellent resource for us as we have successfully hired three contractors to work in our home since moving in three months ago. Mike would have been the fourth. Unfortunately for us, he wasn't.

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Company Response

Id like to respond to this review ,,, unfortunately mistakes happen plain and simple ..
i try to do my best to satisfy and impress every customer every time..
with this particular customer, a Measurement was misread when the lumber was being cut although i took the measurements correctly.
Upon installation i noticed that the shutter in the kitchen was incorrectly made so i took the shutter back , remade a new one and was back at the customers house 3 or 4 days later. Usually it takes 2 weeks to make new shutters .
Once back at the customers house to finish the job , again the measurements were wrong .. no explanation it just happened i guess because i rushed the remake .
I left the shutters there and went back to the shop and recut the wood myself to remake the shutter for a third time
A few days later i went back and the shutter fit perfectly as did the rest of the shutters in the house . I did not refuse to remake them and it didn't take me weeks or months to go back ,, it took me a few days ! The customer seemed to be happy with the end result but was very upset because of the two extra trips i made ..
he insisted in keeping the shutters that were measured incorrectly where i wanted to take them back to reuse at least as samples but the customer insisted in keeping them .
i didn't want to argue with him as i felt guilty for the extra trips . He had other windows upstairs which I assume he used the shutters there .. lol he got a free set of shutters worth $400 no problem,, lol , he didnt even thank me .
Although mistakes happen and we all know that no ones perfect ,,, the important thing is that when a mistake is made it is rectified asap !!
I must admit ,, i have made similar mistakes in measuring or the workers at the plant may misread a measurement but every time this has happened it was always rectified immediately leaving all customers extremely happy with our efforts except for this particular customer..
i am shocked that I received this review .. as the customer did admit that that quality of shutters was really good !
Not to mention i left him with a set of shutters free of charge ..
when ever a mistake is made i will always ask my customer for a chance to make things right !! We always make things right and in a timely manner .This is what I've accomplished in this situation.

Thank u to those who have taken the time to read my response.

Mike Marsilla
M3 Design Group

10/10

Just wanted to take a moment to recommend Mitchell and his team. I found Mitchell to be very diligent and his team to very professional and helpful. I hired them to fix a hole in the siding of my roof, to repair a section of the gutter above our porch, and to clean an area on the siding of our home. Mitchell's guys were on time and finished the work quickly. They were respectful and easy to work with. I would definitely work with them again for projects around my home. Thank guys for the good work!

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Company Response

Carlos thank you very much. You were very easy to work with and accomadating. Whenever youd like to meet again I'd love to go over your basement plans. Thank you again for the kind words.

10/10

Just wanted to take a moment to commend and recommend Alan for his home inspection services. We had Alan come to our about a month ago for a home inspection. We actually chose to work with him because he was willing to go on our roof to inspect it where as another home inspector I was considering wasn't. In all honesty, I'm thankful we chose Alan because by going on our roof to inspect it, we discovered that racoons had made a hole in our siding. Had we not worked with Alan, I don't think the other home inspector would have been able to notice the hole from the ground. Anyhow, Alan was pleasant to work with. He was thorough in his inspection, patient in answering our questions, and detailed in his report. So, if you're looking for a home inspector, go with Alan!

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Company Response

Thanks Carlos.
We pride ourselves in going the extra mile.

Regards,

Alan
AllMax Home & Property Inspections
www.allmaxhomes.ca

10/10

Just wanted to take a moment to commend and recommend this company, and Shane in particular. He came to our home about a month ago to clean our ducts, and I must say, I really appreciated his professionalism, respectful manner, and helpful disposition. Shane did a great job cleaning our ducts, answering our questions, and respecting our home. In so doing, he pretty much made certain that we would work with him again in the future. Thank you, Shane, and Green & Spotless!

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Company Response

Dear Carlos, thank you for your business and thank you for your review, we appreciate it very much and looking forward to serving you again in the future.
Kind regards.
Green and Spotless Team.