M3 Design Group - Factory Direct Shutters, Blind, Shades

Shutters & Blinds
Unit 13 - 180 Finchdene Sq Toronto ON M1X 1B3
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M3 Design Group - Factory Direct Shutters, Blind, Shades
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Reviews by rating (past 12 months)
Best of 2015 winner 2 timesBest of 2015winner 2 times

Reviews for M3 Design Group - Factory Direct Shutters, Blind, Shades

Average customer rating:
9.7 10 (192 reviews)

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Carlos in Ajax
Carlos in Ajax
4 reviews Ajax, ON
1/10

Good Shutters, Bad Experience

Just wanted to take a moment and provide my review of this company, and my experience of working with Mike, the owner, in the hopes of helping other consumers make an informed decision and continue to gain value from using HomeStars in their decision-making process.

Working with Mike was, unfortunately for us, a negative experience. To my Mike's credit, he was punctual and the shutters he sold us were good enough (only time will tell if they are as good as Mike says). However, I found Mike to be a bit unprofessional as he showed up unprepared having forgotten his paperwork (for which shutters went where), requesting to use my drill (as his drills were low on battery), and even getting the measurements wrong for our kitchen window, not once, but twice. It took Mike three tries and three visits to get it right, which resulted in a lot of stress, wasted time, and inconvenience to us as consumers.

It is because of this negative experience that I cannot recommend Mike. I can only learn from this experience and caution fellow HomeStars users as they consider who to work with. HomeStars has been an excellent resource for us as we have successfully hired three contractors to work in our home since moving in three months ago. Mike would have been the fourth. Unfortunately for us, he wasn't.

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Company Response

Id like to respond to this review ,,, unfortunately mistakes happen plain and simple ..
i try to do my best to satisfy and impress every customer every time..
with this particular customer, a Measurement was misread when the lumber was being cut although i took the measurements correctly.
Upon installation i noticed that the shutter in the kitchen was incorrectly made so i took the shutter back , remade a new one and was back at the customers house 3 or 4 days later. Usually it takes 2 weeks to make new shutters .
Once back at the customers house to finish the job , again the measurements were wrong .. no explanation it just happened i guess because i rushed the remake .
I left the shutters there and went back to the shop and recut the wood myself to remake the shutter for a third time
A few days later i went back and the shutter fit perfectly as did the rest of the shutters in the house . I did not refuse to remake them and it didn't take me weeks or months to go back ,, it took me a few days ! The customer seemed to be happy with the end result but was very upset because of the two extra trips i made ..
he insisted in keeping the shutters that were measured incorrectly where i wanted to take them back to reuse at least as samples but the customer insisted in keeping them .
i didn't want to argue with him as i felt guilty for the extra trips . He had other windows upstairs which I assume he used the shutters there .. lol he got a free set of shutters worth $400 no problem,, lol , he didnt even thank me .
Although mistakes happen and we all know that no ones perfect ,,, the important thing is that when a mistake is made it is rectified asap !!
I must admit ,, i have made similar mistakes in measuring or the workers at the plant may misread a measurement but every time this has happened it was always rectified immediately leaving all customers extremely happy with our efforts except for this particular customer..
i am shocked that I received this review .. as the customer did admit that that quality of shutters was really good !
Not to mention i left him with a set of shutters free of charge ..
when ever a mistake is made i will always ask my customer for a chance to make things right !! We always make things right and in a timely manner .This is what I've accomplished in this situation.

Thank u to those who have taken the time to read my response.

Mike Marsilla
M3 Design Group

mqa
mqa
1 review Breslau, ON
10/10

M3 Design

A picture is worth a thousand words. Amazing craftsmanship and finishing. Highly recommended for your home windows!!

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Linda
Linda
1 review Hamilton, ON
10/10

M3 wood shutters

Mike made us beautiful painted, solid wood shutters of excellent quality. He was professional and answered any questions we had in a timely manner. He also met our delivery deadline which was much appreciated. We highly recommend Mike!

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JadeShaps
JadeShaps
2 reviews Vaughan, ON
10/10

Absolutely love our new shutters!

Review

We absolutely love our new shutters. When we moved into our new home we loved the shutters in the main entrance. The blinds in the kitchen and den; however, were dated. We contacted the previous owners to ask who they used for the shutters in the main entrance and they recommended Mike and his company M3. Mike came by and we went through all of the options and settled on completing the main floor. After a few weeks of building in the shop, Mike came by with our new shutters and had everything setup in a day. It looks absolutely stunning and it really brightened up and modernized our home.

Thanks Mike and M3 for the excellent work! Would definitely recommend M3 to anyone interested in hand crafted, wood, California shutters.

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Company Response

Thank u so much jade and Daniel !!
We at M3 Design Group work very hard to impress all our customers ! It was a true pleasure working with you and Daniel .. Sherlock too lol
I appreciate your amazing review and your hospitality !!
Enjoy your m3 shutter for many years to come !!

Mike Marsilla
M3 Design Group

Surinder
Surinder
0 reviews Milton, ON
10/10

New house window coverage

The California shutters were installed in our new home in 2001 and to this date there has been no defects. We are now considering Mike's service once again for our children's home.

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Company Response

Thank you Surinder !!
I can't believe 20 years have gone by so quickly !!
I'm so happy that you held on to my contact info ..
20 years is a long time and it's amazing to hear how great the shutters have maintained themselves ! This is the reason why we at M3 Design Group work so hard in providing a high quality wood shutter at a reasonable price !
I will do my best to accommodate your son !

Thank you once again ,

Mike

Jaime
Jaime
3 reviews Whitby, ON
10/10

California shutters

Mike and his team installed the California shutters in our bedrooms - the quality is great and they look amazing. Mikes communication was top knotch and he was quick to have the shutters made and installed. We will recommend M3 to everyone!

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Company Response

Hi Jaimie ,, thank you for taking the time in posting this wonderful review ! It may be your home but now it's M3 Design Group 's newest showroom !
We want to empress everyone that walks into your home with our M3 Custom Wood Shutters !
If you should need any servicing pls call me at (416)230-1236

Mike Marsilla
M3 Design Group

P.J
P.J
2 reviews Newmarket, ON
8/10

Installation of Plantation Blinds

The workmanship was great, and we got exactly what we wanted. It provided a very elegant look to the rooms

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Company Response

Thank you !

I appreciate the review and your kindness !
Enjoy your shutters. ..

Mike

Carmen M.
Carmen M.
0 reviews Pickering, ON
10/10

Shutters for new Bow Window

The shutters were made to order giving us exactly what we wanted for the best price we could find anywhere. The shutters perfectly finished off the work we had done to the outside of our house and modernized our livingroom at the same time.

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Company Response

Thk you Carmen for taking the time to post this review !
I appreciate the opportunity to do this job for you .if you should need anything further pls call me .

Mike

mitch.mercer
mitch.mercer
0 reviews East Gwillimbury, ON
10/10

California Shutters

We could not be happier with the California Shutters. Mike is very profession and trustworthy. The kind of guy you can let into your house when you are not there. Thank you so much for your excellent work.

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Company Response

Thank you Mitch !! You are very kind !
It was my pleasure installing the shutters for you ,, they look great .. call me if you were to need any servicing down the road .
It is your house but it is now my show room too ...

Mike

Ashley
Ashley
5 reviews Richmond Hill, ON
10/10

WOOD SHUTTERS FOR WINDOWS AND PATIO DOOR

It’s amazing how clear the back garden view is after the wood shutters were in place, that replaced the one-inch plastic Venetian blinds. Mike is very passionate about his work and meticulous in the installation. I paid more for the three layers of premium coating as I wanted an unblemished look and a silky feel to the touch. Thanks Mike!

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Company Response

Hi Ashley,, thank you so much for taking the time in posting this review. Both my son Christian and I appreciate your kind words and hospitality !
Our M3 shutters truly look amazing. . U definitely chose the right product!
If you should decide to do the remaining windows or should need and servicing please don't hesitate to call me directly.

Thank you once again ,

Mike Marsilla

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M3 Design Group - Factory Direct Shutters, Blind, Shades

M3 Design has been manufacturing premium quality window treatments and wood shutters for consumers & interior designers for more than 30 years. Our knowledgeable design experts can service you in a quick and efficient manner. M3 Design combines the integrity of old-world craftsmanship and the precision of modern technology to ...
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