I needed a new kitchen faucet installed and received friendly and speedy service from The Great Plumbing Co. They provided a 3 hour window of arrival, texted when their plumber was en route and called when he was on the property.
I also appreciated their agent over the phone explaining that they don't give cost estimates until a plumber is on site because they don't want to give too low an estimate only to surprise the customer if more work is needed.
The terms were very fair: an inspection followed by a quote and the option of either declining the work and paying a $66 visiting fee or paying for the work to be done. The faucet was installed perfectly and The Great Plumbing Co. took every step to prevent surprises or false expectations. I'm very happy with this company and will call upon them again.
- Approximate cost of services:
- $370.00
- Company Response
Thank You Ib;
Great to hear you were happy with our service. It certainly is rewarding for us to receive such a kind review and is very much appreciated. Just to be clear, there was no service visit fee charged, only the quote provided in writing was the price for our various tests to ascertain where the leak originated. The service visit fee is waived when a customer proceeds with our written quote. It was our pleasure to be of service and hope to hear from you should you require our service in the future, we are always here to help! The Team at The Great Plumbing Co