Update February 2019:
Thank you Ryan, for the updated review.
Steavi greatly appreciates your feedback, and would like to thank you immensely for your time & patience.
If you ever require any further assistance, please do not hesitate to connect with the team.
We appreciate you connecting with us via HomeStars. We'd like to extend an apology to you for any and all inconveniences you experienced as a direct result of the government incentive, at that time. Many Ontario companies were effected, both large and small. Although we put great effort into enhancing our teams across locations, it did not accommodate for everyone whom ordered with us within that timeframe. It is constructive feedback like yours that allows us to better understand the concerns of our clients and consumers in a whole, as the best feedback we can receive is constructive. We are pleased however, to hear that you were satisfied with your appointed Installation Team and their workmanship.
It is with great disappointment that we address your feelings of being 'brushed off', as that is far from what our team would want you to experience. This feedback has been given to Upper Management for review, and if you do wish to discuss anything further, please do not hesitate to connect with our Reputation Manager, Steavi, at email@example.com.
Brock Doors & Windows Ltd