Captain Electric

Electricians
Pickering ON L1W 3V4
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Captain Electric
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97%

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Reviews for Captain Electric

Average customer rating:
9.8 10 (398 reviews)

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MJV in Whitby
MJV in Whitby
4 reviews Whitby, ON
10/10

Move dinning room light

I use Captain electric for all my electrical adds/moves and changes. They come well prepared, friendly and I know the job is done right and to code.

Approximate cost of services:
$900.00
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Company Response

Thank you MJV. It is important to obtain permits when required, as you stated....even when it's something seemingly insignificant. We do appreciate you, and the loyalty you have shown to our company over the years. Thanks for the review.

Rouge Retired
Rouge Retired
1 review Scarborough, ON
10/10

Entrance Lighting

Lights worked for 15 years then stopped coming on at dusk. Changed the switch myself with no reaults. Time for the professionals. Old fixtures
just "weathered-out" with no roof above and ezposed to the elements.
Tested for current continuity to know that old fixtures were the problem.

Approximate cost of services:
$400.00
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Company Response

Thank you Rouge Retired. Happy to be of service to get you up and running again. New fixtures look great ! We appreciate the review.

Christine
Christine
1 review North York, ON
10/10

Upgrades to Old House

Jonah and his co-workers were excellent. They were clear and organized. Excellent communication with the office as well.

Approximate cost of services:
$11,000.00
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Company Response

Thank you Christine. Jonah is an excellent Electrician, and we are so happy to have him on our team. We appreciate the office staff as well, ...keeping everything organized and on time. We look forward to helping you again , when you need us. Thank you for the review.

Marilyn
Marilyn
1 review Scarborough, ON
10/10

light fixture installations and outlet repair

Mitchell and Cory were professional, courteous and very efficient. They answered all of my questions before I even asked them, and explained everything to me before the job was done. I would highly recommend Captain Electric and Mitchell and Cory

Approximate cost of services:
$1,400.00
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Company Response

Thank you Marilyn. Mitchell and Cory are great guys, and both are excellent Electricians and work well together. We are proud of our whole team here at Captain Electric, and we are pleased that you had a good experience. Thanks again for the review..... we appreciate you for taking the time to make some comments.

Amy in Toronto
Amy in Toronto
1 review York, ON
9/10

Minor Electrical Repair

Mitchell was on time and very friendly. He was informative and took his time to explain everything to me as I am a new home owner. We had a short circuit in the basement with an unsafe outlet and he made quick work of it by installing a plate and making sure it was working safely again. I also asked him to check several outlets around the house to make sure they were all working and safe to use. Thank you for the fast and friendly service Mitchell!

Approximate cost of services:
$350.00
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Company Response

Thank you Amy. Mitchell is a top notch Electrician and an all round nice guy. It was our pleasure to serve you, and we look forward to helping again in the future when you need us.

Jamie
Jamie
1 review Oshawa, ON
10/10

EV charger installation

Jackson and his apprentice Merrick were quick, efficient and clean. Wouldnt even have known they were there after the work was complete. Everything works perfectly.

Approximate cost of services:
$3,300.00
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Company Response

Thank you Jamie. We appreciate the review, and we know you will enjoy your new EV. We look forward to helping you again when you need us.

KL
KL
8 reviews East York, ON
1/10

misleading quote - bait and switch

After seeing the positive reviews on homestars we asked Captain electric to troubleshoot a straight forward electrical issue at our house. The basement lights were not working despite being recently installed. We also had an issue with our hard wired smoke alarm. We were told that the service fee is $189 which we were glad to pay. When the technician arrived, he fixed both issues within an hour. To our surprise the invoice given was $700 and not $189! This was for 1 hr of work with no additional materials required. This was their labour cost for 1hr of work. When we raised our concerns with the manager, we were told that this is how they bill and he was unapologetic. This company misleads their clients and has billing practices that are unethical. I can understand if expensive material was required to solve the issue but an hourly rate of $700 cannot be justified and is completely unreasonable. Please look elsewhere for your electrical needs as there are other competent companies out there who do not overcharge the customer. Watch out for artificially low estimates. Very disappointing and would recommend you look elsewhere.

Approximate cost of services:
$700.00
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Company Response

* We do not mislead our clients, ... our goal is to provide excellent, on time service, solve electrical issues and make your home or business safe. It was made very clear on your initial call to our office that our service call is $189, and that diagnostics and repairs ARE EXTRA. Our Electricians and Apprentices are experts at troubleshooting, and you had 1 Electrician and 1 Apprentice at your location that day solving your electrical problems. After an initial confirmation of scope of work and assessment, and BEFORE proceeding with any work .....you were advised of the additional investment costs involved, and you told our Electrician to proceed. This has always been our standard method of operating. We let our clients know the investment before the work begins. The problem with your lighting was solved, new switches were installed to replace existing , and our Electrician investigated another smoke alarm in a seperate dwelling unit, and a repair was made to damaged connections. Our GPS tracking system shows our work van on site from 9:10am to 11:02am.

Private User
Private User
Private User reviews Markham, ON
10/10

Upgrade electrical service to 200 w, Outlet for ev charger

I had Capt. Electric upgrade my electric service to 200 kw and install wiring and outlet for charger of electric vehicle .
I was extremely impressed by the outstanding professionalism, and friendly and courteous approach by all the personnel from the receptionists at the office to the actual electricians at the job site.
My highest recommendations to Kevin and Ethan who showed up promptly , worked efficiently, anticipating any possible problems and dealing with them preemptively, and explaining any issues to me carefully. Although their prices were a little higher than 2 other quotes their overall performance and attention to detail gives me the security of a job well done ( You don't want to cut corners when it comes to electrical work

I would give Capt. Electric at least 5 stars , 10 out of 10, more if I could

Approximate cost of services:
$6,000.00
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Company Response

Thank you Private User for sharing your experience. We agree with your comments, and agree that there is no replacement for peace of mind, and it is important for your safety and security to hire a Licensed Electrical Contractor that can obtain the required permits. We think all our staff does a great job every day, and although we are not always perfect, our intentions are always to be the best that we can be. We appreciate your comments , and Thank you for choosing Captain Electric. ...... Enjoy your new Electric Vehicle !

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Smoke Detector

I kept having issues with my smoke detectors causing false alarms and decided to use the company.
They followed up on my appointment and provided me with an update on the arrival of the technician.
Jonah came on time, answered all my questions, and installed the new detectors on the spot.
I hope they dont cause any more problems:)

Approximate cost of services:
$900.00
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Company Response

Smoke alarms are an important part of your home's safety system , and they need to be maintained.....and replaced at least every 10 years. We hope this solves your false alarm issues, and Thank you for the review.

al from Ajax
al from Ajax
10 reviews Whitby, ON
0/10

My first bad review on homestars!

If you dont want to read this lengthy review, just read this do yourself a favour and hire an independent master electrician that doesnt have the overhead with big trucks they have to pay for. Do your homework and dont rush a project.

I had a disheartening encounter with captain electric recently. Firstly, their punctuality was a very minor issue. Despite promising an on time arrival time between 10-12, the electrician showed up at 12:05. This was after my first apt was changed to another day. The Captain will say I was compensated for this change as The original service fee initially quoted at $170 with tax was reduced to $100.

Moreover, the lack of transparency regarding pricing was frustrating. When I inquired about the cost of a very specific part over the phone, I was informed that the electrician would need to assess it in person. I didnt understand the reason for this, but in a rush to get it done I agreed. Lo and behold, upon arrival, the electrician identified the same part I had requested a quote for.

This is where matters get worse, the actual repair estimate was an astronomical $833, with over $500 attributed to labor costs for what should have been a 15-30 minute job for a qualified electrician according to my own limited research. The kicker was the required part was not on their ready to go, fully stocked truck (which I was told has hundreds of parts) so the electrician was unable to estimate how long it would take to get the part for the repair. I wasted 2 hours out of my morning waiting for a technician to pay him $100 for exactly 10 mins of his time to tell me what I already knew.. (actually I had to inform the electrician what amp the gfci I needed replacing was, so I actually did more for the service charge then the electrician). Then the Captain didnt have the part on his truck. even if he did have the part the cost of replacing was insane(somehow this feels wrong).

When I tried to raise my concerns with the company the initially call went to voicemail. I then blocked my phone number and magically the call was picked up right away. I received dismissive explanations about overhead costs, the big truck and the necessity of a service charge. However, their rationale fell short considering I had already identified the issue and merely requested a quote for a specific part. The electrician at my house pulled out a book of costs which listed hot tub gfci at $833.. if this is written in a captain electric branded laminated booklet why did I have to pay the electrician to drive to my house to tell me this?

They have a great business model here keep sending out qualified electricians collect $170 service charge from everyone for 10mins, then quote insane prices for the work. Its a win, win more. if the customer decided to pay for the repairs they win more! Please get more quotes if you do have this company come out you are paying way too much!! I had a master electrician complete the full job for a total of $440.

Ultimately, my experience with captain electric was a costly lesson in the importance of clarity, honesty, and FAIRNESS in service provision. In my strong view no service was provided, only a disservice to my time and money! It appears that their guarantee doesnt extend to the service charge cause I am definitely not satisfied and was never offered my money back.

As a regular user of platforms like HomeStars, it's disheartening to encounter such unfair fees and unsatisfactory practices from a supposedly reputable service provider. If you do have this company come out to do work and you feel like getting angry, check a competitors fees on the same job. This will be my first negative review ever left on homestars and hopefully my last negative.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Hi al from Ajax. Your concerns are noted...
We did apologize for being late...... we are humans with real life problems and situations like everyone else, and are on time over 98% of the time. We did decrease the service call of $139 down to $89 (HST is Extra) We maintain a 92% success rate of "on the spot" repairs ..... this is not always the case, and in your circumstance with that particular 2 pole GFCI breaker, we did not have it on the service van.

We are sorry for not immediately answering your call to the office. Both client care representatives must have been on the phone at the time, and we would never ignore our clients or block their calls.

To be clear to the Public.... A Master Electrician must ALSO be a Licensed Electrical Contractor, or work for a Licensed Electrical Contractor to legally perform electrical work in Ontario, Canada, ..... AND they must obtain a permit as required by code. ( see section 2 of the current Ontario Electrical Safety Code )

For your own safety, security and liability concerns... Please confirm with the Electrical safety Authority of Ontario that the installer of your replacement breaker obtained the required permit for this installation.

The replacement solution that we offer includes parts, labour, the required permit and warranty. The cost of operating a legitimate Electrical Service Company has risen dramatically over the past few years, and YES .... we operate a medium size company with a substantial overhead that has been maintained for 32 years.

We are always clear with how we operate, from the initial call, to the on-site assessment. Our excellent Client Care representatives are not Electricians and we always explain that an initial on site visit is required to confirm conditions, components and permit costs to legally complete the work.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Home Automation, Lighting, and Electrical Vehicle Charging
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV 240V Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV Level 3 Rapid Charging Stations
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
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