We had an awful smell in our basement, after some investigation we found water in our sump pump (that wasn't being pumped out) and water sitting in a drain. I called Draincom since they installed all of our drains and waterproofed our basement. Once again, they did an amazing job. Excellent customer service! Carl McDowell was the Project Coordinator who has sent. He discovered the problem on city property, but checked to make sure there were no other issues with our property drains. There was a small issue with our sump pump, and they should be back tomorrow (after the City comes) to fix it. Carl was polite, considerate and caring. Hopefully we won't have any other plumbing issues in the future, but if we do, we will be calling Draincom. Thanks Carl! Thanks Draincom!
- Company Response
Thank You for your review!!!