Travis was here once before, for an outside water shut-off valve. Excellent job. As a widow I held off calling someone in the fall to check my furnace, which was done every year thru a mandatory warranty, which I paid for every year. Then I remembered Butler Plumbing. Chelsey was friendly on the phone & even asked if I wanted Travis back. Travis & Matt called ahead, came on time. I told Travis my concerns, he explained all that he would with my furnace check-up. By the time he told me, Matt already had my hot water tank problem able to show me. I had no rod in my tank. He explained why I was getting the little hot water I was. All work was done in a professional, friendly, timely matter. No time wasted, reasonable prices. I highly recommend this company. With economy the way it is you need someone who looks out for you, the consumer.