Reviews

10/10

The quote was very professional. Installation was punctual, fast and efficient. They brought our pipes up to code. They even replaced our rusty duct work which was not in the quote. They were following COVID safety rules, and provided some good tips for use. We highly recommend them.

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10/10

Bob came recommended by another contractor we use. He agreed to fit us into his busy schedule, and showed up to fix our broken garage door that was installed by another company in such a pitiful way that it didn't even last 5 years. It was missing bolts and screws and it is no wonder that it fell apart. Bob removed the frame and fixed the damaged parts, replacing some, then he rebuilt everything. The garage door is working better than new now (since now it has all the bolts and screws it should have had in the first place). He lubricated and adjusted all the parts so the door opens and closes perfectly, and we feel safer that it is installed properly now. Thank you Bob for your quick, efficient service so that we can use our garage again. I highly recommend this company.

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10/10

We ordered a balcony deck for the 2nd story of our home. Bob was amazing throughout the entire project. He explained the many options, as well as the challenges when doing a 2nd floor deck. He took care of the plans, the permits, the helicals, and worked directly with another contractor who was replacing our bedroom window with a full sized door as a walk-out to the deck. He even changed to an outer mount rail to ensure that our custom job was perfect. We selected a composite material, which looks amazing and is maintenance free. No sanding and no staining. He and his workers were punctual, polite and professional. He also communicated everything they were doing, and gave us advance notice of when they were working, which is refreshing after dealing with other contractors. We were so pleased with the results, that we have already been talking about future projects with him. I highly recommend him.

1 of 1 people found this review helpful.
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Company Response

Dear Wendy and Steve,

Thank you for your kind words. We enjoyed the opportunity to build your balcony to last. Here's wishing you many happy years of coffee and morning sunshine! Bob

0/10

We ordered 2 wall sections to be installed on our front porch. (One 45 inches wide, and one 96 inches wide) Both were to be mounted between existing brick walls on the house. The front section has a new door and a new window. The installer was building the front wall not according to the contracted specs. Despite being informed he continued to build the wall incorrectly, and later had to take it all down. When completed, both walls leaked when it rained, and the wood in the wall keeps getting wet. After months they finally got one of the walls to be water tight, but the front wall still leaks. At one point they caulked the base of the INSIDE of the front wall, so the water was trapped inside the wall when it rained. This made it look like the leak was fixed, but it just masked the problem. The last thing you want is water inside the walls rotting the wood, while creating mold and rust. We forced them to remove it, and this revealed water soaked wood, and rust on the bottom of the brand new door. At one point they put drywall on the walls they knew to be leaking which we made them remove until the leaks are fixed. Why would you want new drywall to get wet? Again trying to mask the problem. This project has been going on for more than a year (14 months now). They claimed to have fixed the leak again, but on June 27th (2 weeks ago) we sent more photos showing the leaks are still there. We have not heard when or if they intend to return. Every claim that the leaks were fixed were proven to be untrue. They even tried to blame our roof! Even though we were testing the leaks on dry days where the roof was not even touched. Oh, and at one point they told us we had to fix the leak (my favourite). Several times they said they were going to show up and didn't, without calling us. We know things come up, and schedules change due to circumstances, but you should at least inform us that you are not going to work as planned. This is the kind of poor communication and lack of interest they show in completing our long overdue project. We have also had building materials on our front walkway right in front of our front door for about a year. Wood, drywall, plastic, etc. We have had to walk around this stuff, and mice have built nests under them. The salesman told us that they would rough in the electrical in the room, and our contract indicates this in writing, but they later said they would not do it. So we hired our own electrician to rough it in. So beware that what is agreed to and written on your contract may not be honoured.

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0/10

The new garage door that Robert installed broke. We paid for the thermal door upgrade, the glass inserts upgrade, and he replaced the entire frame, springs, and power opener not even 5 years ago. Our last door and opener lasted 30 years and was still functioning when we replaced it. I e-mailed Robert on the weekend, then called him last Monday. He said he received my e-mail and would call me back later that day. He did not return my call as promised. I called several more times through the week, leaving voice messages. I also sent more e-mails including my phone number on every one, in case he lost it. He has not had the courtesy to call me back, or return an e-mail, and a week has gone by. Our garage door has been stuck in a partially open state all this time. Now I must assume he has no intention of returning my calls and e-mails, so I need to find someone more professional to help us. Had he said he was too busy to help us we could have contacted someone else a week ago. The wire on one side of the door was off the spool, and the frame is bent on the opposite side which I believe is why the door is not working. The frame has no bolts in the top holes so the top of the frame bent over towards the wall. Since I have no other choice, I will contact someone else to see if this is a proper installation. I would not recommend him or this company simply because he does not return your calls or e-mails when you are needing his help. Is it just common courtesy. A professional was contacted and he informed me that the door broke due to improper installation. In the photo, you can see all of the places where they did not install the required bolts and screws. We were fortunate that this unsafe installation did not injure anyone when it broke.

2 of 3 people found this review helpful.
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