Reliance Home Comfort

Tim and his team were professional, informative and punctual.
Overall a great experience.
Thank you for your services!

So mid July my Reliance Home rented water heater leaked and damaged my basement carpet for 3 days. We waited for the technician to fix the leak for the entire day and past the indicated time of service. When I called their customer service line the Agent purposely hung up and proceeded to cancel the appointment as I was speaking to another agent to see where the technician was. Just as bad, they said that a manager would contact me, Ive called 4X. No return calls/follow ups from their side. Service was for July 16th. Nothing. Worst yet I want to cancel my service and they told me they would pick up the heater for $60. Really? Its your poor service why I want to cancel. Why would I continue to pay $115/month when your customer service reps would let clients basements/homes flood.

Marco, came to our home to change are hot water tank that blew, he was the best! Marco changed everything with no mess. Marco was so polite and professional witch made this ordeal not so bad since we just got back from a trip. THANK MARCO your the best!!

Ali was a great technician, he did amazing work and went above and beyond for me. He also attended to every detail.

Central air conditioner died. I called Reliance and they were here next day. They installed a new unit which they saw was dented when taken out of the box, they hooked it up anyways to ensure I wouldn't be without air, then were back 2 days later to replace it with one with no dents. In total there were 6 people I dealt with, each and everyone was friendly and professional. I also received several phone calls with explanations and to ensure that I was satisfied and reassured. Would definitely recommend this company.

My furnace and heat pump were installed last week. All work performed was extremely professional and the installers were friendly and helpful. I would highly recommend Reliance to anyone getting a new furnace, heat pump, or air conditioner.

Jerry from Reliance Home Comfort came over to determine if my house had the proper setting for a tankless water heater. He called me twenty minutes before arriving to give me the heads up and arrived promptly at the appointed time. When he arrived Jerry was polite, courteous and respectful. He put on booties before entering the house and quickly went to work to determine if a tankless water heater was right for us. Jerry looked for where the two PVC pipes would need to be installed for exhaust and ventilation. We stepped outside to look at the gas metre and he determined that the pipe would need to be replaced by a 1 pipe for the new tank. He also explained that all installation was covered by Reliance except for the change of the new pipe and said it wouldnt be costly (approx. $200) He looked to to see if we had the proper electrical outlet to power the tankless water heater. And finally Jerry showed me where the tankless water heater could be mounted. More importantly Jerry informed me about the pros and cons of having a tankless water heater. Im weighing those options and will decide shortly. This is huge contrast to the first time I called Reliance Home Comfort for an inquiry about the tankless water heater five years ago; I made the appointment which Ill assume was on time but the technician was horrible. He spent less than 5-10 minutes looking at the area where the current water heater sits, stepped outside to look at where the venting would go and came back to say it couldnt be done. No explanation really just a simple no. I almost never called Reliance again. Luckily I got Jerry this time. Note. I put $1 in the Approximate Amount because this review wont allow you to submit without one. Reliance Home Comfort does not charge for a technician to determine if you have the proper setup.

Matt Call before he came and arrived on time. He was one of the most professional service people I have dealt with. There is not a single thing that I could criticize.

Adam was just here to repair my kitchen facet - he did a wonderful job. He was quick, efficient and knowledgeable.
Thank you Adam!

Roped in when we bought the house. I called to let them know we were the new owner and then received a new account bill for $35 for the 3 minute conversation. Was not told this when I called.

The hot water tank was VERY OLD and out of date. Did not work well - only enough hot water for one person to shower. We were offered upgrades (obviously), but wanted to shop around first.

When it came to cancelling, the customer service was very poor, and it felt like the horror stories people tell about trying to cancel the gym. They kept trying to up sell us and convince us that renting was the best option obviously this is true for them because you end up paying over 3x the price of the unit when you rent!

When I called to arrange cancellation I was told I would get a call back, but no one called. When I called to confirm cancellation we were told we would have to pay $125 for the removal or we could drop it off for free. Just an 1 and a half of my time and gas!

Then when I got to the warehouse to drop it off the unit they didnt have my name registered to the unit, despite paying an account set up fee and getting monthly bills! Now I need to call them back again to ensure that they have received confirmation of the unit return and cancelling my account! What a headache! You would think with the rental fee, which they advertise as headache free that all of these other things would have been included! Especially considering we all know they made more than enough money from the lifetime of this unit!! Very dodgey!

Reading other reviews shows that this is common practice for those of us that inherit these machines from previous home owners which really just shows their ethical standards as a company. They only care about customers coming in and everything drops off once you leave and they try to squeeze more money from you.

Stay away and go to someone else!