Reliance Home Comfort

Hi,
got my hot water heater on rental from Reliance. The Sales Supervisor Yuri was very informative and sincere.
The technician Aman Sidhu was good, and cooperative. Clean job done. Offcourse there was a small damage to my basement wall while moving the old water heater, but took responsibility. Nice guy.
Works perfect and Good company to deal with.

we purchased this house and the water heater was on rental of witch we where not told ,so we paid the rental until now 77.00 every 3 months .I havw now purchased my own tank and was told by Reliance thta the tank that was on rental was 18 years old ,called them to pick it up ,was told there was a charge of 65.00 plus tax or i could take it to a address they gave me at no chrge.Well turns out the address they gave me was the wrong one ,so after travelling 30 milles and loading that tank I took it back home ,now up to them to come and get it.

We bought a home with a reliance rental. We paid ~$75 to keep the tank for a few months while we lined up a replacement, most of which was an 'account opening' fee.. Even though the previous owner had an account.

I called and asked for fees associated with returning a hot water tank rental and was told that if we returned the tank emptied there would be no charge.

A week after returning the tank, we received a ~$220 bill for 'account closing and tank inspection'. No mention was made of this on the call with the rentals department.

These guys will take your money with hidden fees. I would avoid them at all cost.

We just sold our condo and the new owner is saying that she does not want to pay the rental fees of $25/mo and refuses to sign off on the paperwork to set up the Pre-authorized payments from her bank account. As a result, Reliance is still withdrawing $ from our account every month even though we no longer own that property. They say they are legally allowed to do that??? Anytime I call I just get their voice mail with no option of waiting for the next available rep and then I get told someone will contact me back within 48 hrs. It is impossible to contact a live agent in the billing dept when I wish to. I have called 5 times over the past 3 days and I have gotten "disconnected" 3 of those times. Their customer service reliability is garbage. Apparently they said our only option to get the $ back is to take the new owner to small claims court. I much prefer Direct Energy - they are a lot easier to get in contact with. Based on this - I will not refer any of my friends to Reliance.

Woke up to a "hissing" noise, went downstairs to investigate, found that water heater was spewing water out of the top vent, turned of the supply and called Reliance (we rent our tank from them) Repair man was out to our house within three hours of call, replaced the water heater, since we rent the heater from Reliance we had no charge for the repair.

We purchased new furnace &AC for our home& my cousin purchased an AC for his. Our agreement included a $100 referral check for each house. Equipment was installed Oct 09, and was well done, my cousin received his check but we never did. It took us till Feb 2010 to finally get a hold of someone, to deal with this, and we settled for the $100 credit, on the water heater bill. A month ago, we contacted the Oshawa center to request to raise the AC, for landscaping purposes and we were told the fee would be $100. 2 wks after, tech called my husband and told him that we will be charged a service call as well, but we were not made aware of this, so we cancelled. Then last Saturday, we turned the AC on, the temp in the house is still 32 deg. since! We called & booked a tech to come out for Tuesday Jul 06, from 1-5. Same day @ 3.45 I called & was told that someone is still coming. At 4.10 they called to re-book for Thursday Jul 08. Devastated, I asked to talk to the manager/London Branch Supervisor, the rep would not help, no name or a # for anyone, not even her own supervisor, but she offered to transfer me to a box where I can leave a message- "4 children in the house, temp is 32 degrees, the youngest one 3.5yrs old developed rash on her back from the heat yesterday. AC is bran new, never used, cost $7200 with furnace; running since Saturday, with very little cold air coming out. Did we get for the service that we paid for? My husband called 3x to get a hold of someone in customer relations.The reps. hung up on him "accidentally". On the 4th time, he spoke to someone, who tried his best to help us, offered us two free months credit, but could not do any better. He called again and told us to fix it, and they would reimburse us. I am still trying to get someone to come out sooner, no luck so far. Who is accountable for all this? Where do customers go to address their issues? What is the purpose of the call center if they cannot help you or offer you alternative solutions? Poor communication management system, staff training and customer service, and the customer pays for it-very disapointing!

I was happy with the price, seeing as how competitors charged me 35$ versus the 20$ cost. It was a quick and hastle free installation. They arrived on time and cleaned up afterwards, leaving no mess behind for me to deal with. I would recommend Reliance to fellow home owners.

They represtative came in and even though she had a sick family member she stil came on time and installed the furnace and high eff water heater. They came back to reprogram the thermostat for me - the manager in Kitchener was excellent was well to deal with for any of my questions. Have had trouble free since. They also re-capped the chimney after the other co screwed up and did this for free. They aslo installed another plug for free as well and really helped to make the experience trouble free.

they could have told us something was wrong with the furnace, but they were very reliable, honest and hardworking while at our home. Great people and great reliable service. We are a young family and they were very acomadating to our time schedule.