We bought a home with a reliance rental. We paid ~$75 to keep the tank for a few months while we lined up a replacement, most of which was an 'account opening' fee.. Even though the previous owner had an account.
I called and asked for fees associated with returning a hot water tank rental and was told that if we returned the tank emptied there would be no charge.
A week after returning the tank, we received a ~$220 bill for 'account closing and tank inspection'. No mention was made of this on the call with the rentals department.
These guys will take your money with hidden fees. I would avoid them at all cost.
- Company Response
I am so sorry for any frustration that was caused. I'd like to thank you for providing your feedback. -Cait