Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11851 reviews)

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Maha in London
Maha in London
1 review London, ON
4/10

Bran New AC under warranty

We purchased new furnace &AC for our home& my cousin purchased an AC for his. Our agreement included a $100 referral check for each house. Equipment was installed Oct 09, and was well done, my cousin received his check but we never did. It took us till Feb 2010 to finally get a hold of someone, to deal with this, and we settled for the $100 credit, on the water heater bill. A month ago, we contacted the Oshawa center to request to raise the AC, for landscaping purposes and we were told the fee would be $100. 2 wks after, tech called my husband and told him that we will be charged a service call as well, but we were not made aware of this, so we cancelled. Then last Saturday, we turned the AC on, the temp in the house is still 32 deg. since! We called & booked a tech to come out for Tuesday Jul 06, from 1-5. Same day @ 3.45 I called & was told that someone is still coming. At 4.10 they called to re-book for Thursday Jul 08. Devastated, I asked to talk to the manager/London Branch Supervisor, the rep would not help, no name or a # for anyone, not even her own supervisor, but she offered to transfer me to a box where I can leave a message- "4 children in the house, temp is 32 degrees, the youngest one 3.5yrs old developed rash on her back from the heat yesterday. AC is bran new, never used, cost $7200 with furnace; running since Saturday, with very little cold air coming out. Did we get for the service that we paid for? My husband called 3x to get a hold of someone in customer relations.The reps. hung up on him "accidentally". On the 4th time, he spoke to someone, who tried his best to help us, offered us two free months credit, but could not do any better. He called again and told us to fix it, and they would reimburse us. I am still trying to get someone to come out sooner, no luck so far. Who is accountable for all this? Where do customers go to address their issues? What is the purpose of the call center if they cannot help you or offer you alternative solutions? Poor communication management system, staff training and customer service, and the customer pays for it-very disapointing!

2 of 2 people found this review helpful.
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Company Response

Hello Maha in London,
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. I would be happy to work with you directly to resolve the issue. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at kallen@reliancecomfort.com.
Kim

qaisarinoakville
qaisarinoakville
1 review Oakville, ON
10/10

home securities system

I was happy with the price, seeing as how competitors charged me 35$ versus the 20$ cost. It was a quick and hastle free installation. They arrived on time and cleaned up afterwards, leaving no mess behind for me to deal with. I would recommend Reliance to fellow home owners.

0 of 2 people found this review helpful.
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Peter in Guelph
Peter in Guelph
1 review Guelph, ON
10/10

Furnace and water heater

They represtative came in and even though she had a sick family member she stil came on time and installed the furnace and high eff water heater. They came back to reprogram the thermostat for me - the manager in Kitchener was excellent was well to deal with for any of my questions. Have had trouble free since. They also re-capped the chimney after the other co screwed up and did this for free. They aslo installed another plug for free as well and really helped to make the experience trouble free.

0 of 2 people found this review helpful.
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

honghonginoakville
honghonginoakville
1 review Oakville, ON
10/10

furnace, air conditioner and full indoor air quality treatment

they could have told us something was wrong with the furnace, but they were very reliable, honest and hardworking while at our home. Great people and great reliable service. We are a young family and they were very acomadating to our time schedule.

0 of 2 people found this review helpful.
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Mike In B.
Mike In B.
4 reviews Burlington, ON
8/10

hot water tank repair

We had difficulties with hot water tank that is rented. Notified Reliance and a technician was sent within 2-3 days, free of charge, for repair. The technician was very thorough, spent time explaining that the issue was and did not rush the job.

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Company Response

Dear Mike in B.,
Thank you for taking the time to post your review. I am the Customer Relations Supervisor at Reliance and I'm happy to read of your positive experience. Since ours is a service industry, if you have any other feedback or suggestions on how we can improve on our customer service, please contact me directly at kallen@reliancecomfort.com or 1-888-720-3594.
Sincerely,
Kim Allen

jspice
jspice
1 review Windsor, ON
0/10

Hot water tank replacement

My rental tank died so i called to have it fixed. Service guy told me i needed to upgrade to a 40 gal tank but first i had to pay $400 for a chimney vent sleeve. Its in my crawl space under the house so i asked him to measure to make sure the new larger tank will fit. The technician also tried to sell me on getting my ducts cleaned from some third party and the phone hasn't stopped ringing. Next service tech showed up to replace the tank after I have the sleeve installed and tells me it won't fit! Not even close, its off buy seven inches of height. Now this guy tries selling me the tankless water heater, a new furnace and air conditioner. The tech tells me his boss will come over the next day at 4pm with options and prices. No one shows up! I call reliance and they tell me someone will be there that night or the next morning. Instead I get a call at 7AM Saturday morning telling me they are not coming till the next morning. I call back and tell them if they don't get somebody out here today i'm going to a competitor and they tell me to bad.

RELIANCE DOESN'T CARE ABOUT THEIR CUSTOMERS

MY FAMILY JUST WANTS A HOT SHOWER

1 of 1 people found this review helpful.
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Company Response

Dear jspice,
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. I would be happy to work with you directly to resolve the issue. If I can be of any help, please contact me by telephone at 1-888-720-3594 or by email at KAllen@reliancecomfort.com.
Kim

Andy, Stoney Creek
Andy, Stoney Creek
2 reviews Stoney Creek, ON

First Review

7/10

Fixing a Furance

The guy who came out was very helpfull and fixed the problem quickly. The only thing was it took a day and a half to come out in the middle of winter, so it was a bit cold in the house and was not good when you have children

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

janine in brantford
janine in brantford
4 reviews Brantford, ON

First Review

9/10

new furnace

We had relience come to service our furnace and they had to tag it.
They sent over a sales rep to show us furnaces and he was very helpful and explained all the benifits with having an audit done.
We went with them because they were very quick and efficent.
We were very pleased with the service.

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

1/10

Water heater rental

Used to rent a water heater from them but we got tired of their constant hard-sell approach and rude calls trying to sell us more services. After a particular offensive call we phoned to cancel our account; well it truns out they charge closure fees and pickup, even though we never signed a contract -- heater was with the house when we bought it. Their response "you agree to our terms when you first paid" (they never sent any contract, we never saw any terms). My response "you owe me $120 inconvenience fee, you agree to my terms when you first received paiment from me".

1 of 1 people found this review helpful.
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Company Response

Dear no longer their customer,
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com.
Kim

rosanne  on East Mountain
rosanne on East Mountain
2 reviews Hamilton, ON
10/10

replaced rented hot water heater that started to leak

Rented hot water heater was found leaking and as soon as the call was put in arrangements were made for new installation .They also keep you up to date on any scams happening in the area in regards to misleading contracts.Just wondering if they have a routine service that comes and checks on the rental equipment before you get to the point of a flooded basement?

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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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