Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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HomeStars  >  Heating & Air Conditioning in Burlington  >  Reliance Home Comfort  >  Reliance Home Comfort turned back on signed contract
Sonny in North York, Ontario
Sonny in North York, Ontario
2 reviews Toronto, ON
0/10

Reliance Home Comfort turned back on signed contract

I live in a 3200 square foot, bungalow. My furnaces and ACs are about 15 years old. The duct work and piping in this house is such that I have 2 furnaces, 2 air conditioners and 2 water tanks. So, even though one of each should be enough but I have to have two of each unless I renovate and re-install the ducts and piping. So, I wanted to replace 2 existing gas furnaces, 2 existing central air conditioners and a hot water storage tank. I called Reliance as I already had a rental tankless water heater with them. They gave me a quote for rental and we, Reliance Salesperson and I, both signed and countersigned the contracts. I was emailed the contracts and then the problems started. The installer came for pre-inspection. They sent me the full estimation from their installation of $5000 saying this is too much and I'll have to pay part of it. I refused since these are rental equipment and no one charges installation (I already had EnerCare go through the house). I even suggested that they may send another installer for a quote as this did not make sense to me. I was told that they'll do so but after much back and forth their final decision was to just send me a bill for the WHOLE amount i.e. $5000 before they'll consider installation. Their contract is worth sh*t. Just because they committed to doing a job and signed a contract does not mean they'll do it. In future, my recommendation will be to call someone else before you call them so that if they are going to push you to pay then you already know if they are being genuine or just pulling fast ones.

Approximate cost of services:
$29,000.00
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Company Response

Hi Sonny, I'm so sorry to hear about your experience. If you would like me to look into this further please email me, pkirby@reliancecomfort.com ~ Penny