Yesterday was my 6th service call on a brand new furnace. Someone came out right away (which was great) but could not fix the problem as new parts were required. The parts were to arrive later that day but never did. I was told that the parts would arrive on Saturday. When I called on Saturday I was told the parts department is closed for the weekend and that nobody could help me until Monday. I should not be spending my weekend freezing to death with a brand new hunk of junk furnace in my basement. Six servce calls later and the equipment still doesnt function like it should. thanks for nothing Reliance.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I'm sorry to hear about this experience Diana and I would like to escalate this for review and follow up. Please contact me with more information at rmassingham@reliancecomfort.com and I will have our Customer Solutions Team reach out to assist. Thank you. ~ Rich