Reliance Home Comfort

In the summer I phoned Reliance to arrange for an Advisor to assess our current climate control needs since our existing high efficiency furnance was 20 + years & still working ok but possibly could be more energy efficient, to provide options and quotes so we could review the information and compare it with other providers and determine our next steps.
Wow! what a positive experience. Our Home Comfort Advisor for Reliance, Scott Brenzil, was very professional, knowledgeable, and courteous in providing the highest level of customer service from the initial inquiry call, through the actual installation and the ongoing follow up inquiries.
Scott determined the most appropriate equipment for our needs and took the time to explain, in simple language, the attractive & affordable pricing, current promos that were available and financing options offered through Reliance. He was patient and always responsive to the myriad of questions that we posed throughout and after the install. Once the decision was made, he assisted us with the arrangements for the installation, was on-site to ensure a smooth and timely install and provided great follow up to insure our satisfaction with both the product and the service, The install technicians were also very polite, well informed and great problem solvers in the retrofit to the existing duct work, new venting, etc. They used drop clothes and protective shoe coverings, answered all our questions, made sure we knew how to operate the equipment and thermostat before they left and removed all materials and even tidied up after themselves.
Any questions after the install were handled quickly and effectively by the Reliance Call centre and followed up by Scott as well. Our only real challenge was with the Nest thermostat that was included - after multiple calls to Reliance and Nest, it was determined that the app was not supported by BlackBerry.
Otherwise, we were pleased with the very professional, friendly and efficient service provided by Reliance and the outstanding commitment to customer care and follow up provided by our Advisor Scott Brenzil. Would definitely recommend Reliance for such work and their caring attention to the needs of homeowners.