Reliance Home Comfort

Our 10y old gas furnace stopped working in the middle of a very cold snap of weather. Reliance Home Comfort arranged for a technician (Farooq) to visit later in the evening to diagnose the issue etc. Farooq was very thorough and systematic in testing the furnace to identify where the issue lay. He also did an additional visual inspection of all the components, explained step by step what he was doing and what each result meant. It turns out it will be more cost effective to replace the 10y old furnace. It was helpful to have Farooq walk me through the process and the rationale to provide reassurance that it was the sensible decision.