Reliance Home Comfort

Maintenance schedule fulfilment is very poor. Had booked appointment months ago for Jul 12th schedule slot 10AM-2PM. Nobody showed up and only found out when called Reliance and was told they were too busy and no technician available. Their reasoning defeats the purpose of making schedule or appointment. The worst is that Reliance did not even try to give the customer a courtesy call. Though was told that someone will come before 5PM which is yet to be seen. But anyway totally disappointed of the fulfilment. Cost is zero as it is part my maintenance package.