- Approximate cost of services:
- $20,000.00
Excellent Service, Beautiful Floors
Knowledgable + Helpful = A win
Mediocre product abysmal customer service
At Value Wood Floors, we strive to make sure that all the products we carry are of a high quality and meet the pricing needs of our diverse clientele. In this instance this customer purchased the end run of a line of laminate from one of our manufacturers. They were told that the purchase would be a final sale and they were shown the material that was available as there was only a set amount. The customer was shown the product and they agreed to the terms.
After the purchase, the customer stated they no longer needed some of the material and asked to return it without penalty. He also required another t-mold. Although it was already established that the sale was final, we agreed to take the material back out of good will. We explained that they would have to pay for the t-molding. The customer, unhappy with this, elevated his voice and used profane language towards Daniela which resulted in the “cold” demeanor that was mentioned.
We have been serving our community for over 35 years and offer our knowledge and service to everyone who walks through our doors which has been very well received by our community.
It is unfortunate that this situation came to be, however we do our best to treat all of clientele with dignity and respect and look to have the same in return.
Thank you for your patronage.