When I contacted this company to have them come out to fix my oven I asked if the technician was a certified Jennair technician. They told me he was. He came and said there were 4 electronic panels in the oven and I needed to replace 2 panels. I asked if he could not tell what part was the issue rather then replacing multiple parts and he said NO that there was no way to do this. Replaced both parts. Charged $500 service call still did not work. They took new part with them. Still charged even though they did not fix it, they were not honest about being qualified to service Jennair, and they TOOK the new part with them. Told me I would get a refund.no refund and person in charge on vacation now for 2+ weeks.
Also, interestingly, my credit card company has then listed as a different company on their billing..this company is NOT legitimate. Do not use.
Had another company in and they told them what happened and they said the other company is not legitimate they are NOT Jennair certified technicians. The exact issue was listed on the digital fault warning on the oven with what exactly was the issue/had to be replaced and the new company saw it immediately..
So this company were dishonest about their certificate, replaced the wrong parts and then took the brand new part back and told me I would get a refund. I have contacted the company 3 times and no refund/resolution is forthcoming. No refund has been provided.
- Approximate cost of services:
- $1,900.00
