TELUS - SmartHome Security

The Telus ADT customerf service for home security upgrade issues is hopeless. Hours on the phone, un returned calls; in the end no one could find my system conponents or give me appropriate info or a consistent price quote or even a service time. I feel sorry for the customer seivice people they have little support
I gave up..

Cameras (used for my inhouse daycare) consistently fail and when trying to fix Im faced with hours (has been up to 7) on the phone, or paying for a tech to come to the house (happened twice now and I refuse to pay again) so now I am forced to pay for the co tract until it ends with a service that does not work. Telus is a horrible company who takes advantage of widows trying to keep their house.

I have discovered that the motion sensors are not working and now I am being asked to pay to send a technician to fix and when I asked to cancel my service, i am being threatened with a payment of the remainder my contract fees even though the service is not working.

My alarm was activated and nobody call me, they send the firefighters and I got a fire of 500 dollar, I canceled my sistem with telus. Another time my alarm was activated and one security guy came 1 hour later. I dont recommend Telus

I was with ADT for 20 years and TELUS took over in 2020 where I was forced to upgrade to their wireless system (I had a front door replaced so they wouldn't hard wire the new door). After 3 years of issues since the remote IQ panel never connected properly to the main panel and I always had to replace the batteries in the wireless contacts, I cancelled my service since my contract expired and I was on a monthly plan. So many issues! Hopefully the cancelation process goes smoothly but we shall see.

Since Telus took over from adt, the service has gone to the dogs. Monthly fees recovered without fail, equipment not working in spite of repeated complaints.

I recently had a highly disappointing experience with Telus Home Security. From the start, I was assured by their sales representative that I would not be locked into any contract. This promise was the main reason I chose to go with Telus over other security providers.

However, shortly after installation, I discovered that I was, in fact, tied to a lengthy and restrictive contract. When I contacted customer service to address this blatant misrepresentation, I was met with indifference and an unwillingness to rectify the situation. It felt like they were more interested in securing a sale than providing honest and transparent service.

Not only did Telus misinform me about the contract, but their overall service has been subpar. The security system itself has been unreliable, with frequent false alarms and connectivity issues. Whenever I tried to get technical support, the response was slow and unhelpful, further exacerbating my frustration.

I strongly advise anyone considering Telus Home Security to look elsewhere. Their dishonest sales tactics and poor customer service have been nothing short of a nightmare. Save yourself the hassle and find a provider that values honesty and customer satisfaction.

STAY AWAY FROM TELUS.
IS NOT WORTH IT EVEN WILL GIVE YOU SERVICES FOR FREE. The best advice-stay away

For nine months we have been waiting for our Security System and camera's to be fixed as they have never worked properly, and everytime we have contacted Telus we are promised the world and nothing, it has never been fixed but we are suppose to pay our monthly bill on time even though we do not have service. They installed doorlocks, but never left the keys. One garage door does not work. Cameras are not working properly. Alarm needs to be reset by Telus, everytime we have a power outage. Our sales man was not returning my husbands phone calls, so I started to call, once he found out who I was he would not return any of my phone call either. When I confronted him on the phone about this he said I was untruthful. Telus staff have no regard for their customer at all. Since we were so unhappy with the service we asked to get out of the contract, the contract we have paid the installation for and on time for the monthly service every month and we were told that we would have to buy out the contract, BUY OUT THE CONTRACT WHEN WE HAVE NEVER HAD THE SYSTEM WORKING CORRECTLY FOR THE NINE MONTHS IT HAS BEEN INSTALLED. Do yourself a favor and look anywhere else for a security company because Telus will take your money but not give the service.

We have Telus Home Security. Today, we received an alarm and investigated it. When calling Telus to report the issue and find out what happened, we were put on hold for over 20 minutes! This is totally unacceptable. When reporting an issue, which may well be an emergency, the call should go through immediately! A lot can happen in 20 minutes and Telus obviously has no way of knowing whether it is critical because they have left us on hold. What good is that type of system and that type of response?