MrAlmeida

I recently had a highly disappointing experience with Telus Home Security. From the start, I was assured by their sales representative that I would not be locked into any contract. This promise was the main reason I chose to go with Telus over other security providers. However, shortly after installation, I discovered that I was, in fact, tied to a lengthy and restrictive contract. When I contacted customer service to address this blatant misrepresentation, I was met with indifference and an unwillingness to rectify the situation. It felt like they were more interested in securing a sale than providing honest and transparent service. Not only did Telus misinform me about the contract, but their overall service has been subpar. The security system itself has been unreliable, with frequent false alarms and connectivity issues. Whenever I tried to get technical support, the response was slow and unhelpful, further exacerbating my frustration. I strongly advise anyone considering Telus Home Security to look elsewhere. Their dishonest sales tactics and poor customer service have been nothing short of a nightmare. Save yourself the hassle and find a provider that values honesty and customer satisfaction.