Security Works, Customer Service Does NOT
Alarm Systems review in
Calgary
We have Telus Home Security. Today, we received an alarm and investigated it. When calling Telus to report the issue and find out what happened, we were put on hold for over 20 minutes! This is totally unacceptable. When reporting an issue, which may well be an emergency, the call should go through immediately! A lot can happen in 20 minutes and Telus obviously has no way of knowing whether it is critical because they have left us on hold. What good is that type of system and that type of response?
- Approximate cost of services:
- $48.00
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