FIRESTONE Restoration

Fire & Water Damage Restoration
Ottawa ON K1S 0Z9
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Reviews for FIRESTONE Restoration

Average customer rating:
10 10 (10 reviews)

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Private User
Private User
Private User reviews Brockville, ON
10/10

Oder removal : finally afresh and safe environment

Meticulous & exemplary customer service! We felt listened to, our concerns were addressed and the result was greater than expected. Initially all we wanted was to get rid of very unpleasant smells : FIRESTONE Restoration did exactly that. Our goal: welcome new tenants in a clean & fresh environment. After the Ozone Treatment, the home finally smelled lovely. As landlords, we now believe this treatment should be provided to any tenant prior to their move. It's a must: especially to get rid of pet smells! The Ozone treatment has now become our 1st step when getting new tenants. Thank you again!
Karolina&Piotr

Approximate cost of services:
$1,000.00
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kjodiezedd
kjodiezedd
0 reviews Ottawa, ON
10/10

Basement Flooding

It's the rainy season. My sump pump overflowed overnight due to a faulty switch and I panicked. I called Noah at 05:00! When searching the internet for a company, I found his video on basement restoration. He seemed compassionate and honest and was the owner of the company stating he would always be on site. This caught my attention.
So I called and he picked up! At 05:00! Though he was unavailable to attend at that time to lift flooring due to resource shortages (it's a busy season) he availed himself to me providing me with other numbers for plumbing, restoration etc. I was so impressed with his commitment to me. He continued to call and text ensuring I was making progress for no other reason than to not leave me hanging on my own. Fortunately for me, he worked things out and was able to attend my residence later that morning to bring drying equipment, efficiently and effectively resulting in a dry, clean and mold free basement! He maintained contact with me the entire time (4 days) his equipment was in my home. His expertise was apparent and I was equally impressed with his staff.
His compassion and genuineness left its mark.
I would call no other if you require basement restoration due to water damage. No one!

Approximate cost of services:
$1,000.00
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fern
fern
0 reviews Ottawa, ON
10/10

Incredible

Things never happen at the best of times. Like everyone, we have been homebound for 2.5 years. the FIRST time I go out of town, my wife calls in a panick that we have a flood. I called Firestone Restoration the night of the flood and unfortunately they were having phone troubles, So I decided I would deal with it in the morning. First thing the next morning, the phone rings and its Noah from Firestone Restoration, he starts by apologizing for the phone issues, and then asks what he can do to help. I explained the situation and he was on site within 2 hours. My wife, who was nervous not having me around felt right at ease. Noah came in, explained what had to be done, what they were going to start with and all the next steps. The fact that they were on site so fast and the expertise that they showed, saved not only our hardwood floors, but also a ton of time and money. Dealing with a company like this restores your faith in the service industry. Highly recommend to anyone in need!

Approximate cost of services:
$250,000.00
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Company Response

Thanks Fern, It was a pleasure helping you and your wife through this less than ideal situation

Private User
Private User
0 reviews Ottawa, ON
10/10

Very fast response time, excellent service

Firestone Restoration was absolutely exemplary. Came quickly and knew exactly how to mitigate the water infiltration in our basement. Very good attention to detail and very good diagnostic skills. I would definitely trust them again. Highly recommended.

Approximate cost of services:
$1,800.00
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Company Response

Thank you so much. It was our pleasure helping you through this frustrating ordeal.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Great Job, on time & budget!

An emergency need for some mold remediation combined with plumbing and cabinetry work would normally be a terrifying experience. Noah and his team at Firestone were able to provide a very reasonable quote and timeline to get the work performed and came in on budget and stuck to the timeline with unprecedented proactive communication throughout the process including follow up afterwards to ensure everything was still well received.
Quick, quality work for a fair price with strong communication and accurate timelines makes me not hesitate to recommend them to others.

Approximate cost of services:
$7,000.00
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Company Response

I'm So glad we at FIRESTONE Restoration were able to help you through this process. It was our pleasure.

David in Toronto
David in Toronto
0 reviews Ottawa, ON
10/10

Flood Mitgatjon/Restoration

I recently had an excellent experience with Firestone Restoration. Noah and his team arrived promptly and showed the utmost professionalism and expertise. I was particularly impressed with their flexibility and desire to assist when a secondary issue emerged. I highly recommend this company!

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much.
FIRESTONE Restoration is happy we were able to help you in your time of need

thomas
thomas
0 reviews Toronto, ON
10/10

Friendly knowledgeable and effective

Excellent experienced friendly professional and knowledgeable. Would highly recommend. They were very helpful and efficient

Approximate cost of services:
$600.00
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Company Response

I'm so happy you were happy with our service.
Thank you very much for choosing FIRESTONE Restoration

hurlow.gillian
hurlow.gillian
0 reviews Ottawa, ON
10/10

Condo restoration after flooding

My condo was flooded in August 2021 and I hired Firestone Restoration to replace the flooring and some cabinetry.

Not only was the work done quickly and professionally, the company was extremely helpful in dealing with my insurance settlement. They made sure that I was completely satisfied with their services.

I recommend Firestone Restoration 100%

Approximate cost of services:
$10,000.00
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Company Response

It was our pleasure helping you through the rebuild of your unfortunate flood.
Thank you for choosing FIRESTONE Restoration

Private User
Private User
Private User reviews Ottawa, ON
10/10

Allergen Deep Clean

After moving into a beautiful temporary living space while our new home is being completed, a family member had an allergic reaction because of pets having previously lived in the space. We contacted Firestone Restoration to see if they could help. Noah came the next morning to do an evaluation and began the work immediately. His team deep cleaned all carpets, padded headboards and other soft surfaces that could trap fur and dander. They also cleaned ductwork and filters and any other affected areas. Noah left some heavy duty fans on-site and by the next morning, everything was dry and allergen-free. We are very grateful for Firestone’s excellent work which provided a healthy environment for our family during our transition time.

Approximate cost of services:
$1,000.00
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Company Response

Thank you! I'm glad we were able to help you live comfortably while waiting for your new house to be built.
Thanks again for choosing FIRESTONE Restoration

Chris.schlesak
Chris.schlesak
0 reviews Ottawa, ON

First Review

10/10

Ceiling leak

We had a leaking pipe in the ceiling and Firestone Restoration responded quickly and thoroughly preventing any further damage. Fantastic response and communication throughout the job. Would highly recommended and as much as I hope I don’t need to call them for another emergency I won’t hesitate if I have to! Thank you

Approximate cost of services:
$1,000.00
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Company Response

Thanks Chris, it was a pleasure to serve you!
Thanks again for choosing FIRESTONE Restoration

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about FIRESTONE Restoration

FIRESTONE Restoration is a property restoration contracting company helping our clients recover from the unfortunate effects of water, and mold damage. We specialize in odor removal and disinfecting services. The Firestone family name has been synonymous with exceptional service in Ottawa for over 7 decades. We continue to bring this ...
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