Bettenca Cleaning

House & Apartment Cleaning
Vaughan ON L4L 1H2
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84%

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Reviews by rating (past 12 months)

Reviews for Bettenca Cleaning

Average customer rating:
9.3 10 (26 reviews)

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Lisa from Toronto
Lisa from Toronto
5 reviews Toronto, ON
10/10

Spring Clean

We used this company last year to clean the condo we were moving out of and the condo we moved into, and we were so pleased with their service that we used them again for a spring clean. We added some exterior window and porch rail cleaning for this service request. The crew showed up on time and ready to go and they did a lovely job. We have an unusual layout with some tricky to reach spots, and they got them all. And the windows were beautiful! We are very pleased with this company and their staff and will happily use them again. We find them to be thorough and efficient and friendly.

Approximate cost of services:
$500.00
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Company Response

Thanks Lisa for your feedback, its always a pleaser to work whit you. :)

Avi
Avi
3 reviews Oakville, ON
0/10

Terrible cleaners

I think the best way to summarize the cleaners is: 1. They do a superficial job, 2. They miss a bunch of things, and when you point they are upset (like cleaning appliances in a deep cleaning, or cleaning shutters). 3. The cherry on the top was the cleaner that walked through the clean house with her shoes on, and when I pointed out, the others just said that person doesnt speak English. I requested them to clean the floor again, and they were upset because they had just cleaned it. I was like come on, you guys just walked all over with your shoes on.

Terrible cleaning service.

Approximate cost of services:
$576.00
1 of 1 people found this review helpful.
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Company Response

Hi AVI. We value your feedback and appreciate you taking the time to help us diagnose any issue in order to keep improving and training our teams. However, respectively, there are clients very hard to please and you are of them. 1.You asked to clean the fridge very early in the clean, the team was very aware of the task 2. They aren't upset for what you ask but HOW you asked 3.Our team's are trained to always be safe in first place and they only wear shoes inside when, and that was the case, the house had renovation work done. 4. Wen you called the next day complaining , Bettenca cleaning happily sent you a different team for a reclean, as part of our satisfaction warranty.
Finally, I m very surprised that after our conversation over the phone that you said you were happy with the second team,
You decide after 2 months of the cleaning service, you are not satisfied.
Thanks

Private User
Private User
Private User reviews Toronto, ON
10/10

Fast and efficient

Pleasant, efficient ,on time. Have used them twice, once for a deep clean and then a regular clean. I can highly recommend this company.

Approximate cost of services:
$200.00
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Company Response

We really appreciate your feedback, Thank you for your kind words :)

Private User
Private User
Private User reviews Vaughan, ON
10/10

House deep cleaning

Best cleaning service i've used in vaughan. Ive been looking for a good cleanibg company for over a year and ive finally found it. Sticking with them for a bit.

Approximate cost of services:
$310.00
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Company Response

Thanks so much for your feedback. Our client's satisfaction is our commitment.

John Rosa
John Rosa
2 reviews Toronto, ON
10/10

House deep cleaning

The service was amazing, Sara and Isabel went above and beyond my expectations, I was really surprised by the quality and speed of the cleaners, I can tell they are professionals and know what they are doing.
For sure I will use them again and I highly recommend to everyone who is looking for a reliable and professional cleaning company.

Approximate cost of services:
$326.00
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Company Response

Hi John, it's always a pleasure to work for you once again. Thank you so much for your feedback

Private User
Private User
Private User reviews Toronto, ON
10/10

Condo cleaning

Used Bettenca for a deep cleaning after renovating our condo and were so impressed that we decided to retain them for bi-weekly cleaning. The first bi-weekly cleaning was of the same quality as the deep cleaning - fabulous.

Grant Sawiak

Approximate cost of services:
$200.00
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Company Response

Hi Grant, thanks for your feedback, it's always a pleasure to work whit you.

Private User
Private User
Private User reviews Toronto, ON
3/10

One time was enough

The cleaners did not speak much English. They were: Not friendly, not thorough, not worth it. Would not hire again.

Approximate cost of services:
$200.00
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Company Response

Hi there, Thanks for your feedback. We value every client's feedback in order to improve. However I believe that this is not honest feedback, over the phone you complained ONLY that the cleaners had not cleaned the blinds, as explained to you this service was not included in your booking, it is available for an extra cost and you chose not to have it. A list of what was included in your cleaning was provided to you by email before the cleaning date, also on our website you can check our cleaning checklist, as you can see, the blinds are not included on a regular basis.Thanks

Fei in Toronto
Fei in Toronto
2 reviews Oakville, ON
10/10

House move out cleaning

We found this company in Homestar for the house move out cleaning.
They have done a great job. I have a very high standard of cleaning requirements. And they really impressed me. Thanks!

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Hi Fei, we appreciate your feedback. Thanks so much! It was a pleasure working whit you

Adam
Adam
1 review Toronto, ON
10/10

Immediate Call Back, Clarification and Amazing Service

A miscommunication on level of services purchased [I would recommend a larger deep clean] and inclusion of checklist items was looked into immediately [a call back in under 10minutes] after receiving my email. Susanna clarified the services I purchased, and we are extremely happy, specifically with her "Team-Sara". Their professional response and understanding was top-notch customer service, and resonates with picky customers like us and we are looking at fresh, reflective surfaces, floors, tiles and stainless steel. Highly recommend.

Approximate cost of services:
$161.00
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Company Response

Thanks Adam for your feedback. Was a pleasure working with you.

Lisa from Toronto
Lisa from Toronto
5 reviews Toronto, ON
10/10

Two Condo Cleanings

I am very happy with the experience I had with Bettenca Cleaning. I had two projects in two different parts of the city; the first one cleaning an empty condo I was about to move into, and the second one cleaning the condo I vacated after the move.

Bettenca Cleaning was among the first to respond to my request on Home Stars, and they answered all the questions I had. I loved how organized they were and their cleaning checklist was great. They arrived both times in the timeframe indicated, and let me know when they were arriving.

Both the condos were beautifully cleaned. I chose a move in/move out service and was not disappointed. We didn't have to clean a single cupboard, the floors and baseboards were dust free and the kitchens and bathrooms were immaculate. The teams were efficient and professional.

We would use this service again. In fact, we think we will engage them for fall and spring cleaning sessions from now on!

Approximate cost of services:
$750.00
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Company Response

Hi Lisa, We truly appreciate your feedback :)Thanks for trusting Bettenca Cleaning in this stressful moving time, our commitment is to provide an excellent service and we are very happy to meet your expectations. Was very nice working with you :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bettenca Cleaning

Ever since our start, Bettenca Cleaning has been committed to offering the most complete suite of residential and commercial cleaning services in the GTA. We pride ourselves on our time-saving, thorough and customized services and work closely with all our clients to optimize our methods according to your circumstances. We ...
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