Western Pacific HVAC

From the moment I called their office to thanking them for the great work, this company had excellent communication and was an absolute pleasure to work with. Their technician was very polite and knowledgeable. The repair took longer than expected but the price did not change because of their flat rate pricing model which I really like. Old guys like me don't like surprises...especially on bills. Thanks guys!

Conor from WP HVAC was great! He came promptly and was able to identify and fix our problem in a very effective way! It's hard to run a clinic if there is not heat! He also went the extra mile to see that our unit was in good shape and asked about programming our unit for the upcoming seasonal change. This is my second time using this company and I would highly recommend their courteous effective service! Very prompt also! Thank you!

Spent $60k for a hvac system which was sold to us as the best system available. This was approximately double what others quoted but we went with it because of how amazing Trevor, owner of Western Pacific, said it was. On day 1 (now about 30- days ago) we notified Western Pacific the system would not turn on. Apparently they never tested it. They sent someone to take a look at it and after a couple hours he cobbled together a temporary fix to get the heat operational. A week or so after that the weather got much warmer and we turned on the ac, which also did not work. We were told to power down each of the 7 thermostats and then reboot one of them, and this would allow us to change it to a/c mode. We were told this was a temporary hack until the system could be fixed. So we did this hack and later that night we heard water running, yet no appliances were on. Turns out Western Pacific drained one of the a/c units into an uncapped plumbing drain. This resulted in water spewing over our newly refinished antique hardwood floor, warping the floor. Western Pacific said they would pay to fix it, but they have yet to do so. We are now a month past when we notified Western Pacific that the system is not working. All calls, texts, and emails were being ignored until we threatened to take action against them. At the 11th hour we received an email from someone we have never dealt with indicating system works as intended. In reviewing their bill we just realized that they charged us for 8 units yet only installed 7. Trevor has vanished. He is not answering his phone or responding to emails or texts from 3 days ago.

It started with Kelly (only point of contact) explaining that my request (installing vent over bathroom) is beyond them and they don't do this usually but could give it a try. Mood changed a bit when I mentioned that I might also do AC and that there are a few other things. To give it a try someone would have to come first and do their own estimation. Just for the visit - without any work - it would be $180. If we went with it then that would've been deducted from the final bill. Never before was I asked to pay just for an estimate without guarantee that they'd even start the work; they could've quoted any price to weasel out. Given their reviews I hesitantly believed them. We set date in 2.5 weeks. Through this time I've been contacted regularly about payments and making sure that I pay. On the day, Trevor came in expecting to look only at the AC; was surprised about the vent. He didn't even receive the photos I was asked to do when describing my queries. It ended up him only taking the same photos, except those that I took from the attic. The visited wasn't necessary at all. He left saying that estimate/report will be created within a couple of days. After 3 working days I've called to ask for status - no idea. After week since visit - Kelly mentioned that someone has died in Trevor's family - my condolences but he should reach out to me shortly. After a week and 3 business days Kelly said that she'll contact him and call me in few hours or tomorrow the latest. After 2 weeks I had enough and told them that I demand refund. I'm a human and I understand when people are going through tough times. But shouldn't the company help when their employee is going through tough times rather than blame him for delays? Kelly was calling me daily when there were problems with payment. Once they got payment, I received a few emails suggesting that I should recommend them to my friends and to give them top marks.
I fully doubt legitimacy of this business. Hopefully that's just incompetence. Wasted over a month without having a ventilation in bathroom in an old house.

Great service, friendly and professional technicians. Installed a heat pump and AC coil to my existing HE furnace, and improved my ventilation and air quality in my home by increasing ducting efficiency, adding a larger filter and UV air cleaner.

Now my home is cool and comfortable!

Will continue to recommend them to friends and clients.

They were clean, efficient, and had reasonable rates for a bathroom fan install that required lots of cutting. Kelly was quick with preparing the estimates and Wayne was very friendly and polite during the install. Work looks good and I would not hesitate to hire them again.

We were referred to Western Pacific HVAC by Kits Plumbing. Our technician, Wayne, was really courteous and knowledgeable, and he was able to fix our leaky AC unit. He went above and beyond by also checking out the other two AC units along the same wall and making sure they were ok.

We found the staff to be extremely clean, polite and knowledgeable. They were patient with our questions and their answers were very clear and easily understood. We wouldnt hesitate to recommend Western Pacific.

It was Reliable professional and decent price for service
They diagnosed the problem and fixed it

We highly recommend this company for any HVAC residential work. We installed a heat pump this summer and an added unit for our top floor and Trevor and his team worked tirelessly and conscientiously to make every part work perfectly. Professional care and installation as well as listening to the customer were the hallmarks of their service. Fair pricing and on time completion as well.