GNA Appliances

Appliance Repair
Vaughan ON L4K 0A8
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89%

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Reviews for GNA Appliances

Average customer rating:
9.5 10 (230 reviews)

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AM in Toronto
AM in Toronto
1 review Pickering, ON
10/10

Washing machine

Had an issue with my washing machine not draining. I have a LG front loader. The repair man was very polite and diagnosed the issue within 5 minutes. He ordered the part and came back a couple of days later and install it all within half hour. This company will be getting all my business. They are fantastic. Highly recommend this company especially for us women that absolutely hate when we cant do laundry.

Approximate cost of services:
$400.00
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Company Response

Thank you very much for this wonderful review! We appreciate your business!

Cara
Cara
0 reviews Vaughan, ON
10/10

Dishwasher foc

Ilya was the Best!!
Ill use this service again and ask for him!
Dishwasher works better then it ever did.

Approximate cost of services:
$500.00
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Company Response

Thank you Cara for the kind words! We appreciate your business!

Private User
Private User
Private User reviews Oshawa, ON
10/10

Amazing service!

Amazing service! Very fast and efficient part came way faster then estimated. Would call again 10/10!

Approximate cost of services:
$750.00
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Company Response

Thank you very much for the kind words! We appreciate your business!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Dryer repair

I always had trouble using our dryer because it wouldnt sometimes turn on. I set up a schedule with this company so their technician Ilya come and inspect the appliance. I wanted to know if it needed replacement or there was still some hope. I was fortunate because the technician was brilliant and effectively fixed the issue.

Approximate cost of services:
$400.00
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Company Response

Thank you very much for the kind words! We appreciate your business!

Private User
Private User
Private User reviews Vaughan, ON
0/10

Oven cannot control temp

My oven stopped.working the beginning of March 2022. I called and provided the make & model and they sent out a tech who provided a quote. Two weeks later they replaced the temp sensor which turned out not to be the problem it was the control board.
A month later I provided them the same.info and waited. The beginning of May they provided another quote approx twice the original $480. I called the manufacturer and a week and half later got the part for $200 plus tax incl shipping. I installed it myself. They are truly a waste of time

Approximate cost of services:
$380.00
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Company Response

Dear anonymous customer,
We cannot find any file on our system with that story line so we're pretty sure that you're confusing us with another company.
If you're certain that it was us, feel free to call our office and ask for Diane the office manager, she will take care of you and resolve the matter for your convenience.

Doreen in Etobicoke
Doreen in Etobicoke
0 reviews Toronto, ON
10/10

Oven not heating

Great company great customer service and great technician
You guys rock snd left a satisfied customer
I will recommend you to anyone.. Keep up the good work

Approximate cost of services:
$120,000.00
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Company Response

Thank you Doreen for the kind words! We appreciate your business!

Private User
Private User
Private User reviews Vaughan, ON
0/10

Fridge repair

Had them come out to diagnose a problem all the tech did was point a temperature gauge and said I needed a new fridge. Didnt even check to see what the problem was or if we could get parts. When we contact the company we got the run around. Terrible service dont use them.

Approximate cost of services:
$85.00
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Company Response

Dear anonymous customer,
We cannot find any file on our system with that story line so we're pretty sure that you're confusing us with another company.
If you're certain that it was us, feel free to call our office and ask for Diane the office manager, she will take care of you and resolve the matter for your convenience.

Lucy in Toronto
Lucy in Toronto
0 reviews Ottawa, ON
3/10

Fridgetastrophy

4 months; 5 call outs; many phone calls; fridge not fixed!

Edited:
Based on my review(s) here, our issue(s) were flagged with the CEO, who issued a full refund to my husband. While we would still not recommend this company, at least we got our money (not our time or black hairs) back.

The back story:
January 1st the temp alarm goes off. January 5th technician arrives assessed fridge and orders part; $364.93.

January 20th part is installed, informed 3 month standard warranty reduced to 30 days. Pay remaining $364.93. Fridge works fine.

March 11th fridge alarm goes off. We call, very nice on phone, call back and offer to come out and take a look. Technician states not under warranty we would need to re-spend the same $988. We are not pleased - lots of shouting from both sides in our kitchen - not cool.

Company agrees to replace the replacement part which broke after 50 days, but will charge labour. We reluctantly agreed (cheaper than a new fridge and better for the environment).

Replacement replacement part installed March 29th. 30 day warranty. Guess what! April 2nd,our fridge stopped working!

The company returned April 8th to 'fiddle' and make sure everything was connected properly. This did work for one week, fridge broke again Easter Friday (15th). At this point, we decided to reduce our stress and cut our losses. We have ordered a new fridge to be delivered within 48 hours.

After a long debate, we were initially refunded 60% of the total cost. My understanding is that the company felt this was generous. Where I'm from if you don't receive a service at all, you get a full refund...we were not satisfied and wrote this online review, this is when the CEO call and issued a full refund. I would recommend that new technicians are supported with a companion initially to train them in (happier customers and potential to retain their team) and I would recommend that the company review their refund policy across the board to ensure it meets Canadian consumer rights standards.

Review has 1 previous version
Approximate cost of services:
$1.00
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Company Response

Hi Lucy,
We really feel sorry that after providing you all the attention we possibly could, as well as a full refund for every penny you've paid, you still felt that all we deserve is 3 stars.
As a small business that aim to provide 100% customer satisfaction we're aware that not every problem is fixable, but in those cases the most important thing for us is to be fair with our customers, and that's why in every step of the way nobody argued with you and we were more then ok to send the technician again and again or refunding you whatever you paid.
We also thought that as a business owner you'll appreciate our effort and fairness, we are not in the business to mislead or scam anybody as you can see, and reading this review after investing money from our pocket to resolve the matter for your satisfaction (we still had to cover for the technician time, parts and more expenses involved after the full refund you received) is very frustrating and deceiving.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GNA Appliances

For high-quality service, low prices, minimum waiting time, GNA Appliances Ltd is ideal. We are a professional company, with many years in this business, with an impeccable reputation and fully trusted for any appliance repair in Toronto, Ontario.
As the number one Toronto appliance repair company, we meet all standards, exceed every customer’s expectations and also, go out of our way to serve everyone in the best way. That takes daily efforts, hard work, persistence, commitment – qualities that perfectly describe our team; a team that happily takes your request and goes above and beyond to cover it. When it’s time for home appliance repair, installation, or maintenance in the extended area of Toronto, talk to us. Let our team remove all burdens off your shoulders.

CATEGORIES
Appliance Repair
SERVICES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
BRANDS
servicing all the major brands
SPECIALITIES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
WEBSITE
https://gnaappliances.ca/
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
we accept all major credit cards
LICENSES
Certified and Bonded
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
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