GNA Appliances

I always had trouble using our dryer because it wouldnt sometimes turn on. I set up a schedule with this company so their technician Ilya come and inspect the appliance. I wanted to know if it needed replacement or there was still some hope. I was fortunate because the technician was brilliant and effectively fixed the issue.

My oven stopped.working the beginning of March 2022. I called and provided the make & model and they sent out a tech who provided a quote. Two weeks later they replaced the temp sensor which turned out not to be the problem it was the control board.
A month later I provided them the same.info and waited. The beginning of May they provided another quote approx twice the original $480. I called the manufacturer and a week and half later got the part for $200 plus tax incl shipping. I installed it myself. They are truly a waste of time

Great company great customer service and great technician
You guys rock snd left a satisfied customer
I will recommend you to anyone.. Keep up the good work

Had them come out to diagnose a problem all the tech did was point a temperature gauge and said I needed a new fridge. Didnt even check to see what the problem was or if we could get parts. When we contact the company we got the run around. Terrible service dont use them.

4 months; 5 call outs; many phone calls; fridge not fixed!

Edited:
Based on my review(s) here, our issue(s) were flagged with the CEO, who issued a full refund to my husband. While we would still not recommend this company, at least we got our money (not our time or black hairs) back.

The back story:
January 1st the temp alarm goes off. January 5th technician arrives assessed fridge and orders part; $364.93.

January 20th part is installed, informed 3 month standard warranty reduced to 30 days. Pay remaining $364.93. Fridge works fine.

March 11th fridge alarm goes off. We call, very nice on phone, call back and offer to come out and take a look. Technician states not under warranty we would need to re-spend the same $988. We are not pleased - lots of shouting from both sides in our kitchen - not cool.

Company agrees to replace the replacement part which broke after 50 days, but will charge labour. We reluctantly agreed (cheaper than a new fridge and better for the environment).

Replacement replacement part installed March 29th. 30 day warranty. Guess what! April 2nd,our fridge stopped working!

The company returned April 8th to 'fiddle' and make sure everything was connected properly. This did work for one week, fridge broke again Easter Friday (15th). At this point, we decided to reduce our stress and cut our losses. We have ordered a new fridge to be delivered within 48 hours.

After a long debate, we were initially refunded 60% of the total cost. My understanding is that the company felt this was generous. Where I'm from if you don't receive a service at all, you get a full refund...we were not satisfied and wrote this online review, this is when the CEO call and issued a full refund. I would recommend that new technicians are supported with a companion initially to train them in (happier customers and potential to retain their team) and I would recommend that the company review their refund policy across the board to ensure it meets Canadian consumer rights standards.

I called for a repair of my fridge on Saturday, Mike made an appointment for Monday P.M. Sergey arrived as promised and took about 1 minute to recognize the problem. Went to his car, came came back with a replacement control board, in 45 minutes he was done, cleaned up, fridge runs like new. What more could you ask for a successful service call.

March 15th Ilya( I believe was his name) opened a compartment inside my fridge and stated I needed a new compressor. He did not look pull out the fridge and look to see other problems. I got a second opinion, this company said I had a leak in a line. It was fixed. I want to be reinbursed from GNA. That's at least you can do for trying to cost me hundreds of dollars.

UPDATE: I originally wrote the following review expressing dissatisfaction over an experience with this company. To my great surprise, the company contacted me, discussed the issue with me, explained their perspective (which was understandable) and fully refunded the amount I had paid. My conversation with their staff was very pleasant and I felt that they had totally understood the issue and were sensitive to my concerns. Based on this extremely positive experience I am reassessing my rating and would definitely give them 10 points for honesty and integrity. I would absolutely recommend them now.

THIS WAS MY INITIAL REVIEW: I recently hired GNA Appliances to come to my house in Toronto after my tenant informed me that the Fridgedair combo washing machine was making a chugging sound and there was a smell of something burning. The technician (who I understand was very pleasant BTW) came by the house and identified "the" problem which was that the belt was old and had cracked. He replaced the belt which ended up costing $300. I had hoped the problem was resolved. However on the very first attempt to use the machine, the tenant informed me that the machine was still not working properly. It was giving a high pitched sound and there was a burning smell. The technician returned several days later and was able to identify other, more serious problems which would have cost much more than what I was prepared to pay given the age of the unit. In the end, I had to buy an entire new washer/dryer unit from another company (over $2,000) and throw away the old machine (brand new belt included). I have no doubt that the belt did need replacing as noted by the technician. But had the company provided a full diagnosis of the problems (all of them) or at the very least indicated that there may be other more serious issues, I would have wanted to know that from the outset and I would not have proceeded with the first repair which did not fully address the issue. As a result I feel I threw $300 out the door. I see this company has very good reviews, which is why I decided to hire them initially but based on this experience I will not hire them again.