In May Ryan took $6,900 for deposit and supplies. He later showed up at spouses work and asked for an additional $2,500. Weeks later Ryan blamed Hardie board for shipping the wrong material. We had to get the job done so we reluctantly agreed to the new material. (In hindsight we question if the boards were extra material he already had from another job as the boards were all in rough shape and there was NOT enough to finish half of our entire job.)
We were promised multiple start dates, weeks and months and countless excuses later we had no other option than to wait out Ryan’s excuses as he already had our money and would not return it when asked.
The excuses Ryan made were so beyond naive and odd that I will not repeat them here.
After months of not showing, his crew showed up over a few days struggling to make any progress. He actually fired them on site. Ryan guaranteed he would be here the next day to get the work done. He did not.
A week later an older man was unloading a truck with an additional small amount of Hardie Board (still NOT enough to finish house). When asked the man said he was Ryan’s Father. He said Ryan was to be there soon, which he was, but for only a quick second. When I turned my back for a quick moment they all disappeared.
Again Ryan avoided all contact until one day he called making a verbal agreement to return our money, but that he didn’t have all of it and would have to make payments weekly. Which he never did!
We documented interaction in detail and are pursuing legal action against Eco Exterior and will hold Ryan accountable.
My contact information is available on my google review if you have had a similar experience.