While the initial service received was great, we ran into some issues post the grout repair and the response from George unfortunately has compelled me to update my review. I even waited two weeks since my last exchange with George, hoping he would follow up. Nope.
The initial service and communication with George was great. As previously mentioned, George was professional and came in shortly after our request to repair our grout in our guest bath as we were posting our home for sale.
The day that George finished our grout, my husband and I posted our house for sale. We were out of our residence for the entire week of showings. Upon our return, we didn’t use our guest shower because it’s not our main bath and it’s something that’s only primarily used when we have guests over.
I decided to use our guest shower for the first time last week...and regretted it. A few minutes into my shower, I noticed the water would not drain and quickly found myself standing in a foot of water. I ended up having to call my husband into the bathroom to assist as we both spent a ridiculously long time scooping out water with a towel and bowl. When we finally managed to access our drain by removing the cover, we saw the grout build up.
It appears that during the job, excess grout must have down the drain. We tried to pick out as much as we could, but not being experts, we decided not proceed further. I waited to contact George the next morning.
I was quite shocked by his response. George said he was “out of country” which...fine. I don’t expect anyone to fly home and fix my grout (especially during a pandemic), but I did expect some eventual realistic resolution. George also responded by stating that it was “a long time since I was there,” which was laughable since it was only 2.5 weeks. (I have attached our exchange for reference).
Even if months had passed, the fact that grout was deep down in our drain by no fault of our own shouldn’t be something my husband and I had to fix. George even left extra grout for my husband to use and thank God he never got around to using it - I cannot imagine that if he did, how the issue could have been worse. What made George’s response even more insulting was the recommendation to “use Drano.” Thanks.
My husband and I ended up having to spend extra money to fix the issue as George never followed up. We called in real professionals three days later, who eventually had to use muriactic acid and a vacuum to get rid of the extra water and grout, which, by the way, ended up deep in the drain (a drain snake did not even work, but Drano was supposed to?)
I am just disappointed. I am very happy to post great reviews when I receive great service - which is why I did in the first place. And while George did do the job for a discount, I now wish I went with the initial people I contacted who quoted me more but at least would’ve done the job properly. I wasn’t even upset that grout had fallen down the drain - stuff like that happens. But I don’t expect to be basically told it’s my problem, when I’m not the one who caused it.
George answered our request to have our guest shower grout fixed quickly as we were selling our home and the shower was in great need of repair. We didn't have any extra tiles for George to use, but he worked around that and the end result was beautiful. Communication was quick and professional, and we were offered a great deal (I was quoted by another company almost double). Thank you!