Heyde Haus

We are extremely dissatisfied and disappointed with Heyde Haus’ performance, including a severe lack of attention throughout the entire project. As a result, there were numerous issues and deficiencies that we needed to rectify at our cost:

Numerous issues of negligence were encountered: interior walls were not square or plumb, stair treads were uneven, etc. Heyde Haus refused to rectify these problems. An independent carpentry crew had to be retained to repair the walls in order to apply the drywall correctly. This additional work cost approximately $45,000 which we have yet to collect from Heyde Haus.

Another major issue was the roofing. During installation, parts of the roof had to re-done twice due to lack of attention on the part of Heyde Haus and the roofing contractor. As a result, the roof leaked causing internal damage. Heyde Haus has refused to provide corrective action for their negligence and convinced the New Home Warranty not to cover the replacement. We had to have the roofing replaced at our cost. We are now forced to go through the courts to apply for collection of the costs from Heyde Haus.

We also purchased very expensive European doors and windows through Heyde Haus. Although these are high quality doors and windows, Heyde Haus has insufficient knowledge of what they were selling. We are still working through the final solution for the doors.

We strongly discourage anyone from using Heyde Haus as a builder.

We’ve used Heyde Haus on two projects, for wall panel supply (one build bare walls, the other fully insulated system), as well as a door and window supply. Both projects were handled professionally, and were executed in the timelines we required. I’m looking forward to use them on future projects. Their ready to assemble wall panels save time and material waste on site.

We hired Heyde –Haus and company for a pre-fabbed house project … house package was brought to site and was fully erected, water tight and locked up in 12 days.. would use them again.

Many problems with this builder and the quality of his work:
-Didn't meet code on issues that are easy to do right the first time like radon mitigation and flashing that delayed the project and wasted money trying to get an engineering consultant to say it was OK. He wouldn't.
-Installed the manufactured wood trim so the back side was exposed (photo), voiding the manufacturers warranty. Offered to paint, but refused to install it properly. The whole point of the manufactured wood trim was to avoid painting for 15 years as per the warranty.
-All outside doors were supposed to be 36 inches wide for potential future wheelchair use as discussed with builder. Only front door is 36 inches wide. The rest are 30-31 inches.
-Installed a window in a door opening (photo) that was tossed in the garbage. Was replaced with a door but the door threshold frosts up inside the house in winter (I paid for both the window and the door). Offered to strip out the manufacturers threshold and put in an aluminum threshold using off the shelf parts - also aluminum. I didn't trust him to fix this issue as there was no credible plan.
-cabinet installation - warped doors, orange-peel finish, saw tear-out and sanding gouges, lazy susans rub on cabinets, cabinets have felt marker on exposed surfaces (e.g., "left side" , "bottom"), facing attached with only two-sided tape in some cases, etc. Periodically promised to fix them for a year and a half when I gave up. Never fixed anything. It's been 2 years now and getting them replaced by someone else.
-HRV installed with the exhaust 3 ft from the intake (manufacturer says minimum 10 ft) and blowing directly at the intake. HRV ducting was supposed to be at least 7 inch diameter, installed 6 inch ducting. Eventually fixed it as it was a code issue but took 2 tries and ducting is convoluted as a result.
-multiple month+ long delays in construction.

Tried to get fixes through the New Home Warranty, but those guys have lots of excuses for avoiding any major fixes. Like the trim has to fail before it is warranted even though the manufacturer says it wasn't installed correctly and has no manufacturer warranty as a result.

There were many other issues. I always paid invoices immediately. I do not recommend this guy.