Pegasus Appliance Repair

Appliance Repair
Hamilton ON L8S 4S3
Write a Review
Write a Review

HomeStars
Appliance Repair
Pegasus Appliance Repair
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Pegasus Appliance Repair

Average customer rating:
9.5 10 (82 reviews)

Sort by

Andrea
Andrea
0 reviews Hamilton, ON
10/10

Whirlpool Dryer Repair

Pegasus did a great job repairing my dryer. They responded quickly to my inquiries and took the time to answer all of my questions. It took a couple of minutes to diagnose the problem, which shows how knowledgeable their repair person is. My dryer was fixed quickly and has been working great ever since. There was a bit of a mess left behind, which I didn't expect, but that's a minor critique in a great overall experience. I would definitely recommend Pegasus for your appliance repair needs.

Approximate cost of services:
$410.00
Was this review helpful?
Jacklyn
Jacklyn
1 review Burlington, ON
10/10

Washing Machine Service

Arrived in time window provided, Dimitri was quick to diagnose the issue and got right to it once he offered me the quote for service and parts. He was in and out within 30 mins.

So appreciate the prompt, friendly and overall great service!

Will call them for any future repairs.

Approximate cost of services:
$310.00
Was this review helpful?
Company Response

Thank you for the review Jacklyn! It was a pleasure working with you. At Pegasus Appliance Repair, we are real people, ready to help!

Private User
Private User
Private User reviews Burlington, ON
10/10

Fridge repair

Fridge suddenly stopped working. Requested service from property stars on Monday and had a service tech out on Tuesday. Needed to order a part from BC. Took 6 days to come in but it was installed promptly.

Approximate cost of services:
$550.00
Was this review helpful?
Company Response

Thanks for taking time to share your experience with Pegasus Appliance Repair.We are glad we could provide the right service for you.

Ontario in Hamilton
Ontario in Hamilton
0 reviews Hamilton, ON
0/10

LG Washing Machine Repairs

This organization is not to be trusted. Overpaid for repairs, washing machine failed within 90 days and they would not return calls or respond. In addition, LG offers a one-time out of warranty repair option for $199 that they claimed they were not aware of. Would never recommend Pegasus to anyone! Unfortunate, in this day and age and competitive marketplace.

Approximate cost of services:
$650.00
Was this review helpful?
tridair
tridair
0 reviews Hamilton, ON
10/10

Fast, efficient, and educational

Dimitri was fantastic. Arrived well within the time given, and identified the problem very quickly. He explained everything he was doing and what he found out, so I feel more knowledgeable about my fridge... and why I'm better off buying a new one than getting this repair. Then, since we had paid for the call, he offered to check out our other appliances if we wanted. Definitely recommend!

Approximate cost of services:
$90.00
Was this review helpful?
Company Response

We are happy to hear you had a great experience with us. We will let Dmitry know that you appreciated his service. We hope to see you back in the future.

Private User
Private User
Private User reviews Oakville, ON
10/10

Our go to appliance repair company

we used Pegasus a couple of time and it’s always a great experience. Honest and discreet when working at home. He would tell us when there is a part needed and how much it could cost before getting it.

Approximate cost of services:
$70.00
Was this review helpful?
Company Response

Thank you for a 10 star review and for being a loyal customer. It's great to hear that our team was able to help you out! Thank you for choosing Pegasus Appliance Repair and we hope to see you in the future if you need us.

Alex
Alex
0 reviews Burlington, ON
10/10

Fridge repaid done right and fast

Pegasus responded to the service request very quickly - within an hour of my initial request for service on HomeStars. the Technician Dmitry was very quick to come in. Dmitry has sent a number of text messages before coming in advising of his departure and progress to ensure that we were at home and ready for him. The part that needed a replacement was not available but Dmitry was able to purchase it the next day (Saturday!) and quickly install it the same day. Our fridge is 10+ years old but we are in no rush to replace it with a more contemporary 'disposable' model. Thanks to Dmitry and Pegasus ou fridge is running properly again

Approximate cost of services:
$350.00
Was this review helpful?
Joan in Toronto
Joan in Toronto
1 review Hamilton, ON
6/10

Good service but———..

I had this company service my washer and they did a good job but when they came for my first service call they said if I had them do the repairs that they would not charge me for my initial service call of $79. They did the repair and weeks later when my Visa bill came in we noticed that they DID charge for the initial service. Sounds complicated but clever of them how they snuck it in the bill in a way you would hardly notice. Read your final bill entirely even if it is on a mobile phone not paper and check your TOTAL amount not your BALANCE amount.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Hi Joanne,

Thank you for at least appreciating the good service you got. We always do our best to keep our customers happy.

As for the payment, what you wrote is just not right.

We never charge more than we suppose to charge, it's just not how we work.

On the first visit we did the diagnostic and you were given an estimate for parts and labor and we charged you only for the service call because you weren't ready to decide.

After you called us and decided to proceed with repair we waived the service call and initial service call charge went towards the parts and labor estimate you were given on the first visit.

After the job was done, you only paid the REMAINING BALANCE.

WE NEVER CHARGED YOU FOR INITIAL SERVICE CALL

We tried to explain that to you a few times and wrote very detailed explanation emails. We can't explain it better and we apologize for that.

Hope to see you as our customer in the future

Thank you

Ann  in Hamilton
Ann in Hamilton
2 reviews Burlington, ON
10/10

Repair oven

The serviceman was very polite and work was done quickly and efficiently.
I would call Pegasus again.

Approximate cost of services:
$415.00
Was this review helpful?
Company Response

Thank you Ann for taking the time to share your exprerince with Pegasus Appliance Repair. We highly appreciate it!

Private User
Private User
Private User reviews Mississauga, ON
2/10

Bad Experience

Rude Technician
Showed up the last minutes of the 4 hour window.
He had a condescending attitude towards anyone who attempts the DIY from YouTube videos.
When I asked questions he became rude and said do you want to fix it yourself?
He was very unprofessional!!
I would never use this company again

Approximate cost of services:
$90.00
Was this review helpful?
Company Response

Hi,

Thank you for taking the time and sharing your experience with us.
We're sorry for the bad experience you got and I can promise you that we'll do our best to improve.

However, a "condescending attitude towards anyone who attempts the DIY from YouTube videos" it's not what we have, there is nothing wrong with that.

We do service calls to diagnose the appliance and give you an estimate for repair. We apologize but doing service calls for explaining how you can repair it yourself is just not a part of our business model. For this you have DIY forums and Youtube videos.

I am sorry we didn't meet your expectations and hope you found a better match for your repair needs.

Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pegasus Appliance Repair

Pegasus Appliance Repair is a locally owned Hamilton area appliance repair company that’s here to help you when you need us most.

Our number one objective is getting your appliances fixed as quickly and as affordably as possible so that you can go back to living your life.

We are here to help throughout the COVID-19 health crisis.
Pegasus Appliance Repair remains available for service calls across the 7 days a week across the Greater Hamilton region.
Your safety is our top priority, so we continue to follow provincial health guidelines.
When we arrive at your home, we'll practice physical distancing, wash our hands on arrival, and disinfect any surfaces we touch.
We wish everyone nothing but the best health.
(289) 812-8120

CATEGORIES
Appliance Repair
SERVICES
Fridge Repair, Washer Repair, Dryer Repair, Dishwasher Repair, Stove Repair, Oven Repair, Microwave Repair, Dishwasher Installation
BRANDS
Admiral, AEG, Amana, Ariston, Bertazzoni, Bloomberg, Bosch, Dacor, Danby, Fisher & Paykel, Frigidaire, GAGGENAU, GE, Haier, Hardwick, Hotpoint, Huebsch, Inglis, Jenn-Air Kelvinator, Kenmore, KitchenAid, LG, Magic, Chef, Maytag, Miele, Moffat, Norge, Roper, Samsung, Speed Queen, Sub-Zero Thermador, Viking, Westinghouse, Whirlpool, Wolf
WEBSITE
https://pegasusappliancerepair.ca/
YEAR ESTABLISHED
2014
PAYMENT METHOD
Cash, Check, E-transfer
LICENSES
Fully Licensed
LIABILITY INSURANCE
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.