These are tricksters, please beware. I told them that I had an issue with the vent for my dryer. The gave the impression that they would diagnose the matter and resolve it. Upon arrival they now say they do not work on vents.
When your LG dryer is displaying the D80 error code, this means that you have a ventilation blockage of 80%. Explained that the interior lint was cleared and the vent needed fixing.
- Approximate cost of services:
- $115.00
- Company Response
Dear Dami,
We record our calls and investigated this issue.
You called us (an appliance repair service) and complained that your dryer shows an error code D80 (airflow issues) and you want us to come by and check it out.
We explained our terms to which you agreed upfront.
Technician examined the dryer and determined that the problem is not with your dryer but with the air duct and suggested to call an air duct cleaning service.D80 error code means air flow issue that in most of cases is an inner issue with a dryer itself (air fan problem, excessive lint build up inside the unit, etc..). With your appliance it wasn't the case. We diagnosed it and we advised you on next steps you can take to resolve the problem.
We understand that you are frustrated because you still needed to pay us for a tech visit even though we can't really help, because, unfortunately, we repair appliances, we don't clean ducts (it's a separate field and service).
I apologize, but your claims that you told us upfront that you you know 100% that it is a air duct issue and need us to clean your duct are simply not true. You could not know that for sure before we came and did the diagnostic. If you would know it, you'd probably call an air duct company and not us in the first place.
Regardless, we appreciate your feedback and will definitely do our best to improve.
Hope that was a satisfactory explanation and you will find a right fit for your future repair needs.