Air Legend Inc.

Heating & Air Conditioning
Milton ON L9T 3Z3
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95%

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Reviews by rating (past 12 months)

Reviews for Air Legend Inc.

Average customer rating:
9.8 10 (125 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Lennox Ac

Excellent service and competitive price. The installation guys were professional and did a very professional job. After installing they showed what they did and gave professional advice to maintain the equipment

Approximate cost of services:
$2,800.00
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Company Response

Dear valued customer,

Thank you for your review! It is a pleasure to see our clients happy and satisfied with our services and competitive pricing. We hope you are enjoying your new A/C and hope to see you as a returning client for future projects.

Warm regards,
Air Legend Inc.

Private User
Private User
1 review Cambridge, ON
10/10

AC purchase and install

Gave AirLegend a try, price was below many other companies for a name brand AC unit. The crew were fast and very professional. The work space was left clean and the work was very good. Some concerns were brough to my attention about the furnace but that it did not require any work at this time but to start thinking about a replacement, which I kinda already assumed considering the age. I would highly recommend this company. I will likely use them for the furnace install.

Approximate cost of services:
$2,700.00
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Company Response

Dear customer,

Thank you for your kind words and for your detailed review. We are very pleased to see you happy with our services. It was a pleasure doing business with you and we would be more than happy to help you out with your furnace replacement in the near future!

Thank you again and enjoy your new AC!

Luca in Toronto
Luca in Toronto
1 review Aurora, ON
10/10

Air Conditioner install

Had my old AC unit replaced. Quote was fair and the work was good. I would definitely use them again.

Approximate cost of services:
$2,500.00
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Company Response

Dear Luca,

We greatly appreciate your positive feedback! It was a pleasure doing business with you and we hope to work with you again for future projects.

Regards,
Air Legend Inc.

Liz in Toronto
Liz in Toronto
2 reviews Richmond Hill, ON
10/10

Lennox AC

Excellent service, very knowledgeable and very friendly I HIGHLY RECOMMEND this company. Im very very happy and pleased. Thanks again

Approximate cost of services:
$2,700.00
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Company Response

Dear Liz,

Thank you for your kind words and for taking the time to give us your feedback. It was a pleasure to provide you with our best services and we look forward to working with you again in the near future.

Enjoy your new AC this summer!

Regards,
Air Legend Inc.

SYEDSHERJEEL in Waterloo
SYEDSHERJEEL in Waterloo
0 reviews Mississauga, ON
0/10

Poor Workmanship & Unprofessional Service Bad Instal

I hired Air Legend Inc to instal a NEW 2 ton carrier AC JUNE 31 2020 and apparently due to poor workmanship and installation work my NEWER AC stopped working the 3rd year; it only lasted 2 winters or 3 summers and when I called them up reported the issue to my absolute surprise they are telling me now to find other HVAC company to check & fix their instal and saying we are too busy and cant take care of the service issue.. This AC is still under warranty and I requested them to kindly come check and repair the malfunction, and even agreed to pay for their technician visit but unfortunately they are only interested or prompt when they were selling you the unit these ACs are suppose to last for many many years, if correctly professionally installed. My honest advice please Dont work with Air Legend Inc they are not trust worthy, very disappointing, bad customer service & totally unreliable company!

Approximate cost of services:
$2,450.00
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Company Response

Hi Sharjeel,

We understand your frustration regarding this issue as today is a hot day.

However, to explain in detail, you called one of our technicians today to report a repair needed for your AC. As a side note, AC units, like any other appliances, are machines and therefore can break down at any point due to malfunctioning parts. If this was an issue with our installation, this malfunction would have been evident within the first day of you turning on your AC. Your AC was installed correctly and on correct procedure and that is why it worked perfectly for 3 years.

Our technician kindly explained to you that since your labour warranty had ended over 2 years ago, we would now have to charge you for a visit to diagnose the issue. Our visit fee is very reasonable and was offered to you, which you accepted. You requested that a technician be sent out to you immediately, which is quite unreasonable as it is very short notice and we have to prioritize our customers with valid labour warranty, just like we would have prioritized you if your labour warranty was still active and valid. When our technician called you back to let you know we will be sending a service technician out to you as soon as possible, despite the high volume of customers today as it is a very hot day, you informed him that you will be writing a negative review.

Regardless of this, we had reached out to you on this same day to try and resolve this issue as we do not like to see our customer's dissatisfied with us under any circumstance. For this reason, we immediately took action to find a technician for you last minute in the midst of a very busy day where other customers had scheduled appointments, so we can ensure you receive the help and service you required. Our technician was at your. home within 2-3 hours of you calling in and resolved this issue within 1 hour of arriving at your home.

We value our customers and provide excellent customer service regardless of wether it is a new installation or for a repair. We can not however unreasonably prioritize a repair job that does not have valid labour warranty that ended over 2 years ago. We hope you understand and hope that this cleared things up for you further.

Regards,
Air Legend Inc.

ahmadreza_83
ahmadreza_83
0 reviews Kitchener, ON
10/10

New Furnace

Air legend already changed my AC on summer and I call them to replace my furnace to new, I'm happy with them, I highly recommend them.

Approximate cost of services:
$3,200.00
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Company Response

Dear Customer,

Thank you for taking the time to write us a review about your experience. It has been a pleasure to provide you with our services not once but twice already. We hope to keep you as a loyal customer for future projects.

Regards and Happy New Year!
Air Legend Inc.

Sats from Woodbridge
Sats from Woodbridge
20 reviews Vaughan, ON
10/10

New AC Installed

Shawn and Mo from Air Legend showed up within the scheduled time they mentioned and were extremely polite and professional. They installed the AC in a few hrs and were patient enough to have a technician from my furnace installers company to show up to fix an issue with the furnace. Once all that was said and done they came back to test the AC, collected their payment and all was good.

It was really easy to work with Shawn and Mo as they explained what was happening, gave me some good pointers. I would happily work with this company again. This was an easy 10/10

Approximate cost of services:
$3,100.00
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Company Response

Dear Customer,

Thank you for taking the time to leave us a review regarding your new AC installation. It is our pleasure to have provided you with our best services and we hope to see you as a returning customer in the future.

Regards,
Air Legend Inc.

Private User
Private User
Private User reviews Toronto, ON
10/10

AC install

The guys arrived on time and finished quickly.
Very friendly and courteous and a job well done.

Thank you.

Approximate cost of services:
$2,850.00
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Company Response

Dear Customer,

Thank you for your positive feedback! We really appreciate you taking the time to leave us a review and hope to see you again for other services.

Regards,
Air Legend Inc.

Mebs786 in Toronto
Mebs786 in Toronto
1 review Toronto, ON
10/10

AC and Furnace installation

All I can say is they are absolutely amazing. The techs were very respectful. They explained everything that needed to be done. No surprises with any additional costs. The work was completed in time (less than a full day). They tested everything and cleaned up all the work area. Good job guys. If there were 10 I would give them 10 out of 10.

Very reasonable price compared to other companies for the same units.

Approximate cost of services:
$5,000.00
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Company Response

To our respected client
Thank you so much for your amazing review
We are grateful for customers such as yourself that take the time to acknowledge the quality of our services
We would like to thank you so much for your business and wish you a very safe and pleasant season ahead
Regards
Air Legend Inc.

Steven in Toronto
Steven in Toronto
1 review Kettleby, ON
10/10

New Ac installation

Great service. Very fast and satisfying work done. Ac works amazing. The price was great.

Approximate cost of services:
$2,550.00
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Company Response

Dear Mr. Steven
Thank you so much for taking the time to write us a review
We are delighted that you are satisfied with our services
We are always here in case you require support with anything
Regards
Air Legend Inc.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Air Legend Inc.

At Air Legend, We Put Forth an experience of more than 15 years to offer an exceptional service to gain your ultimate satisfaction. We pride ourselves for providing such services with the most fair and honest pricing that matches your household budget. We are committed to excellence and go the ...
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