Durham Stairs

Stair Builders
Ajax ON L1T 2T8
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Reviews for Durham Stairs

Average customer rating:
9.9 10 (30 reviews)

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sg in Markham
sg in Markham
5 reviews Markham, ON
7/10

Staircase replacement

Ill start by saying Im a picky homeowner. I know that and if Im spending over $10k I should be allowed to be.
Presales Julian was great, very responsive, fair pricing.
Ken and his crew did good work, they were super respectful. I was reasonably happy with the job.

Durham loses stars with the post job experience. Not everything that was agreed to was completed and I still experience significant noise and pops on multiple stairs. None of which existed before yet Julian claims that it isnt his fault and the only way to avoid this is by reinforcing the stairs on the install. Of course this wasnt brought up prior to the job. Plus when I had to highlight things that were missed from our agreement I was accused of being petty.

My only advice is get everything in writing, highlight any issues with your existing stairs ahead of time and make sure if youre doing a full recap that he fully explains that he will not guarantee there wont be noises on your stairs after.

Approximate cost of services:
$14,000.00
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Company Response

Hi Shane,

Thanks for the review, albeit quite a few months after we had completed the work and spoke several times afterwords in regards to your existing noise issue on the landing.

We never, ever, accused you of any name, nor called you by one, this is dissapointing that you even took anything we said in this context, no one certainly ever called you petty, this is unfair to claim to our reputation.

As per all our agreements, and the one you signed, you held 50% until the end of the job and end of the last day, and happily paid, and we're pleased with all the work and the team, all the modifications and large amount of work that was completed in the 2 weeks we were onsite.

The stairs were not making any noises when we came back post job completion, it was your landing which was not part of our scope as your flooring guys were doing this work, however it was clearly explained that any subfloor materials for stairs and landings can not be guaranteed to not squeek with other natural materials, one would need a brand new staircase and landing installed from scratch, versus the remodeling you were doing.

I realized you are a discerning client when we spoke for a month prior to starting and the other trades you had spoke to me outside your home about their difficulties on their work with you, we appreciate your feedback here however dissapointed due to the large amount of what we feel is misinformation portrayed and discrepancies, Sir.

If there was work 'incompleted' then you would not have completed the payment one would believe, which you had held 50% in full of, and perhaps not waited from May til now to post a review without reaching back out to us, sir?

As we mentioned in person after me and the guys came back to help secure the squeek on your landing, which did remedy it at the time, and also we were not scoped out to install the wood on your landing as you had your hardwood installers hired for this portion of the work. You had texted once after this after you had your landing flooring layer by your flooring guys to say there was a squeek noise again where I reiterated what we discussed in person when we came back to rectify it ex-gratia, as it was there when we started, even if it was not before the old flooring was removed, and again wasn't our scope and homes age with usage and natural crwaking noises are quite common, again as explained before starting.

Wish you all the best!

Maxine
Maxine
3 reviews Oshawa, ON
10/10

Get it done right use Durham Stairs

From start to finish this company was top notch! Julien spent the time to review our options and arranged a short turn around. Ken and his crew were punctual, respectful and paid attention to detail. They went above and beyond. They redid my landing and refinished my stairs to the exact colour as my floors downstairs. They changed posts and wooden spindles into iron ones. Very pleased with their work! Will definitely recommend these guys to family and friends. If you want your job done right use Durham Stairs!!!

Approximate cost of services:
$9,800.00
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Company Response

Thanks so much for the kind words, Maxine! it was a pleasure working on your project and your gorgeous home and for your lovley family, many thanks!!!

Cherie
Cherie
4 reviews Oshawa, ON
10/10

Happy happy home

Thank you Julian and team, for creating those beautiful stairs, now a transitional space that I'm proud to show off to my friends and family. This is a game changer!! Your crew is talented, working quickly, measuring and cutting on-the-fly to redesign the stairs and replace the hallway/kitchen tile with wood -- all with minimal intrusion. I am so happy with the result. Just need to paint the walls and I'm good! Pls thank Ken for being so kind and accommodating.

Approximate cost of services:
$6,800.00
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Company Response

Thank you so kindly, Cherie, appreciate your super kind review and feedback here and during the process before, during and after. Enjoy your new home in the new area! I've relayed your note to Ken already 🙂

Jeremy in Toronto
Jeremy in Toronto
2 reviews Pickering, ON
10/10

Hardwood Stairs and Laminate Flooring

Hired Durham Stairs to replace existing carpeted stairs with new oak hardwood and lay laminate flooring in three bedrooms and hallway on second floor of home. Julian was awesome to deal with, from quoting all the way through installation. Pricing was fair and it was clear what was being provided. The Installation went very smoothly, and the crew was very respectful of our home and arrived on time every day. Would definitely recommend Durham Stairs to anyone else in the future.

Approximate cost of services:
$6,200.00
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Company Response

Thanks so much Jeremy! sorry we just got to this! =)

Chanele
Chanele
1 review Ajax, ON
10/10

Amazing Hardwood Floor and Stair Renovation

We hired Durham Stairs to refinish the hardwood and stairs throughout our new home.

Our home now looks like a completely new home. Absolutely beautiful!!! Turned out better than we ever imagined. Everything took about 1 week.

Julian and his team were extremely professional and trustworthy. We also were very impressed by the level of communication throughout the process. We always knew what was happening and would receive photos as well.

We are so happy with everything and will definitely hire them again soon. Highly recommend!

Approximate cost of services:
$17,000.00
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Company Response

Hi Chanele! Thanks so much for the kind words and it was lovely to see your homes lovely transition and to work with you both, wish you all the best of luck in your new home and area!

Koolaid in Ajax
Koolaid in Ajax
2 reviews Ajax, ON
10/10

Fantastic service and clean up was AMAZING

From the quote to completion everything was fantastic! They didnt over charge me and worked around my schedule (and my autistic childrens schedule) and budget. They created minimal mess and what they did they cleaned it all up. Very impressed!!!!!!

Approximate cost of services:
$42,000.00
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Company Response

Thank you so so very much for the kind words, it was such a pleasure meeting your lovely family and we are enjoying your hand made items you sell! Wishing you, your hubby and the boys all the very best!!

Topher
Topher
1 review Bowmanville, ON
10/10

AMAZING WORKMANSHIP & WORLD CLASS CUSTOMER SERVICE!

After extensive industry research and comparison shopping, we felt very confident in hiring Julian and his team to renovate / replace our stair railing. They replaced the newel posts and spindles, as well as sanded and stained the handrail and stringers. The finished project looks fantastic!!!

From the get go, I was impressed with how knowledgeable Julian was, and what expert advice he was able to provide during the planning stages of our project. I was also impressed with the time Julian was willing to invest in answering all our questions (and we had ALOT of questions).

When it came to the quality of materials used and the teams skilled workmanship, I continued being impressed.

What impressed me most, however, was Julians absolute, unwavering dedication to ensuring we were 100% happy with the end result (and boy, are we ever!). I am a difficult, demanding, not-picky client, and I dont hesitate to raise concerns I have about even the tiniest of issues. And yet, throughout the entire project, Julian was eager to listen to my concerns, address them, and resolve them to my complete satisfaction. And he did so with an amazing sense of urgency, without ever once pushing back. The customer service he provided was truly world-class, and it is very evident that he takes great pride in his work and his clients satisfaction.

I dont take making recommendations lightly, but in this case, I can highly recommend Julian and his team without a single hesitation. They are fantastic, and I give you my word that you can hire them for your next stairs project with great confidence.

A+++. TEN OUT OF TEN! TWO THUMBS UP! 5-STARS!!!

Approximate cost of services:
$5,000.00
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YK from Ajax
YK from Ajax
2 reviews Ajax, ON
10/10

Recommended for anyone who needs their stairs done!

I was very nervous about hiring someone for finishing all the stairs in the house, but Julian and Ken transformed them into a beautiful piece of art! We get lots of compliments from our guests. They were courteous, friendly, and professional, as well as fast yet precise with their job. The entire work was done in 5 days! The price was also amazingly reasonable. Thank you very much again for making our home beautiful!!

Approximate cost of services:
$13,000.00
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Vince in Scarborough
Vince in Scarborough
0 reviews Oshawa, ON
10/10

AMAZING

I really can't say enough about this company. Right from the start, Julian was very responsive, very positive and a real pleasure to deal with. While other companies were telling me I'd have to wait months Julian was able to fit me in the same week which was amazing. I was lucky enough to have Ken and crew assigned to my house. Unreal would be the word to descible this crew. The details, craftmanship, cleanliness, work ethic, explanation and care was above and beyond what I anticipated.
Alot of contractors come and go throughout the process, but these guys were there from start to finish and worked all day. My wife and I are so appreciative and so happy with the final product.
Thank you so much Julian/Ken and their amazing crew!!!!

Approximate cost of services:
$1.00
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Company Response

Thank you so much, Vince, we enjoyed working on your project and glad you had a fantastic experience from A to Z! Wishing you and your family all the very best and enjoy your new stairs!

Sabi in Ajax
Sabi in Ajax
3 reviews Ajax, ON
10/10

Main Stairs refinishing

I had my carpet stairs replaced with hardwood less than a year ago. I was unsatisfied with colour and overall finish of the stairs as the stain did not match my existing hardwood floors. I called Durham Stairs and spoke to Julian who came to see my stairs for a quote. From the beginning Durham stairs had been a God sent to me. Julian listened to my concerns and offered solutions that was within my budget.
The workers are quiet, professional, respectful and do amazing work. Most of all it's the attention to detail that I appreciate the most. No cutting corners or rushing to get the work done.. Julian is awesome, I felt he genuinely cared about my concerns and wanted to help. My stairs look amazing and I couldn't be happier with the end result.

Approximate cost of services:
$7,000.00
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Company Response

Hey Sabi! it was an amazing and absolute pleasure to work with you and in your wonderful home, thank you for the lovely review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durham Stairs

Established in 2010, we are solely focused on ensuring that every customer's need is met one step at a time! We specialize in all things staircases (carpet to hardwood, refinishing, posts, spindles, handrails) We also provide kitchen cabinet professional spraying.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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