Airsense Mechanical Heating & Cooling Inc.

Heating & Air Conditioning
Richmond Hill ON L4C 0C4
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HomeStars
Heating & Air Conditioning
Airsense Mechanical Heating & Cooling Inc.
Star Score
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89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Airsense Mechanical Heating & Cooling Inc.

Average customer rating:
9.4 10 (17 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Ac repair

My ac, which was installed 5 years ago by another company, had a leak. The initial company didn’t respond to my calls and email so I contacted Airsense to fix it. They were able to contact the manufacturer and used the warranty. The charge for labor was affordable. I would contact them again in the future.

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Company Response

Thank you so much for taking the time to leave this excellent review. We’re happy to hear we hit the mark for you.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Gas piping

This was the second time we contacted Airsense. They are always ready to help. They replaced our furnace last year and it is working properly. This time they ran a gas line for our bbq. The cost was reasonable and their customer service is excellent.

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Company Response

Thank you so much for your kind words. We are so happy our team was able to help and you had a positive experience. Look forward to seeing you again.

Private User
Private User
Private User reviews Toronto, ON
10/10

AC installation

The technicians arrived on time, offered me a reliable air conditioner brand within the budget for my new construction house. Installation was professional and clean. I would recommend them to my family and friends .

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Company Response

Thank you for sharing your experience with us and the community. We are so delighted that you are satisfied with our service. Your recommendation is highly appreciated. Looking forward to see you again.

Cyrus in Toronto
Cyrus in Toronto
3 reviews Toronto, ON
0/10

AC repair.

Called to have AC leak repaired. Tech tried to sell me a new unit. Tech would not diagnose leak, but agreed to recharge system. After recharging system stopped working the next day. Suspect tech broke my system.

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Company Response

Dear Cyrus,

My apologies about your experience with our company.

Our records indicate that the technician had mentioned to you that your 12 year old system was leaking during the years and it caused damage to the compressor and repair was not cost effective. Although you were told the system must be changed and there is no guarantee on temporary solutions such as refrigerant refill, you insisted on adding refrigerant on your responsibility in order to running the AC temporarily, as you said you were planning to replace the AC after the construction.
As we have explained R410 recharge did not damage the compressor, your compressor was already damaged due to the leaking.
Despite our reply on your Google review to call us to hopefully resolve this issue, we haven’t received any calls from you.
‍We pride ourselves on our reputation in the local community and welcome further discussion to resolve your issue. If you'd like, please contact me directly at 647-913-0195.

Best regards,
Nilou

Kim
Kim
0 reviews Ajax, ON
10/10

BBQ Gas Line

We hired Airsense Mechanical to install a gas line to our BBQ. The service was great and BBQ is working perfect. Looking forward to future projects with Airsense. Great customer service.

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Company Response

Dear Kim,

Thank you so much for taking the time to leave this excellent review. We’re happy to hear we hit the mark for you.
Looking forward to seeing you again.

Joseph in Oakville
Joseph in Oakville
4 reviews Oakville, ON
9/10

A Good Man

I hired Majid to reroute a few ducts and air returns for my home when we had a load bearing wall removed. Majid was very friendly and came in a timely fashion. He worked diligently, but encountered some difficult challenges. Majid worked hard to come up with a design and implemented it to the best of his ability.

Unfortunately, when we had an inspection by the city, the work did not pass due to impractical design. When I informed Majid, he was busy on another project. Given the time sensitivity of my project, he covered the cost of having another hvac company complete the design fix to the inspectors satisfaction.

Majid is an honourable man and cares about his customers. Our emotions might get the best of us sometimes, but I am happy to have worked with Majid and see that he is willing to do what’s right.

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Company Response

Hello Joseph,

Thank you for sharing your experience.
We value our customers' opinions and satisfaction.
We look forward to working with you again in the future!

Yours sincerely,
Majid

Lasz in North York
Lasz in North York
0 reviews Oshawa, ON
10/10

New Furnace Installation

Highly efficient and quick installation of my new furnace. The Installers took the time to explain how the Furnace and Washable Filter functions.

I would Highly recommend them for their knowledge, service acumen and installation expertise !

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Company Response

Thank you very much for taking the time to share your experience. We are glad that you were happy with our service and we are also so delighted that you rate our service as 10 star.
We truly appreciate your business and look forward to seeing you again soon.

John
John
1 review Vaughan, ON
10/10

Successfully Fixed and Enbridge Safety Violations

They scheduled an appointment quickly at a reasonable rate. Very professional and excellent communication. They are trustworthy and dependable. They resolved my red tag safety violation without any issues on my rooftop furnace. I recommend their service.

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Company Response

Dear John, thank you for leaving us such a wonderful review. Your recommendation is higher appreciated. We are glad that you were happy with our service. Looking forward to seeing you again.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Excellent service

They change my AC which is on the attic and with all the challenges they installed. I am happy with the service and their customer service attitude. Whenever I called even if it’s a small job they showed up on time. I am looking forward to do business with them in the future.

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Company Response

Thank you so much for sharing your feedback. We are so happy our team was able to help and you had a positive experience. Look forward to seeing you again.

Tim M in Toronto
Tim M in Toronto
2 reviews Toronto, ON
10/10

Explained the work, did a great job and did it quickly

Needed an outdoor natural gas line run / fixed after a failed DIY. Leaving gas work to the pros. Took the time to look at the information provided, explained the work, good quote and the work was done well and quickly.

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Company Response

Thank you very much Tim for taking the time to share your experience. We are glad that you were happy with our service.
We truly appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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