Poly Fence

Decks
Toronto ON M2M 0A8
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Decks
Poly Fence
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73%

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Reviews for Poly Fence

Average customer rating:
7.6 10 (5 reviews)

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Irene in Toronto
Irene in Toronto
1 review Toronto, ON
10/10

Backyard Deck

Incredible outcome! I am so impressed from the initial quick communication to the level of knowledge displayed. I was given choices that were explained clearly to me. The finished product is truly beautiful!

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Company Response

Thanks for your business

bruce shilton in Richmond hill
bruce shilton in Richmond hill
15 reviews Whitchurch Stouffville, ON
10/10

railing for deck

Calvin was a pleasure to deal with, very accomodating, brought out samples of what we were looking for....some delay getting product, not his fault....installation was professional and well done ....thank you..

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Company Response

Thank you very much

Peter J from Markham
Peter J from Markham
3 reviews Markham, ON
8/10

FENCE REPAIR TOOK A TURN FOR THE WORSE AT THE END

On May 18, 2020 (Victoria Day), Calvin, the part owner of Poly Decoration Co. (aka Poly Fence) arrived on time for the estimate. A pleasant personality. He was the lowest of two estimates. Therefore, I recommended Calvin's quote to my two neighbours who had agreed to pay half the cost of the fence repairs.

On May 30, 2020, the work commenced. Two of Calvin's employees were assigned to the project. I spent upwards of nine hours watching the work from inside my house. The work was progressing smoothly until it came to the last quick set concrete pour. Shockingly, one of the employees was throwing a few of my dirty landscape rocks and a couple of filthy broken fragments of my neighbours concrete slab into the sonotube as his colleague was emptying the third and last bag of concrete mix into the excavation. This was cutting corners in the worst way. You do not randomly throw rubble into a sonotube during the concrete pour where it will be buried and hidden forever. The cement paste will not bond with dirty rubble thereby seriously reducing the concrete strength. I envisioned the concrete to crack over time. I was watching a beautiful dream of a job turn into a nightmare.

I texted Calvin who within 30 minutes arrived. It was almost 6 pm and the closest building supply store would be closing soon. He appeared to be genuinely upset and asked what I wanted to do. Bewildered as to why he would ask, I told him to remove the concrete before it sets and he will see the rubble. Calvin's employees immediately had to remove the fence panels, wood post and wet concrete containing the rubble. Calvin then asked me to inspect the emptied sonotube before repouring several new bags of concrete mix. I approved the excavation and Calvin's employees were allowed to continue.

My neighbours were happy that I caught the employee in the wrong. Earlier, I was planning on tipping the employees upon completion. Of course, that never happened.

Regardless of who the fence company is, a homeowner who may know a bit about fence construction should stay home and watch each step of the work. Hopefully, Calvin and his partner will terminate the employee and learn from this horrible incident.

UPDATE (JUNE 4, 2020)

On May 31, 2020, I removed the excess dirt around the sonotube detailed above and discovered the worker had buried a piece of the old concrete foundation (rubble) under the dirt. Below the rubble was approximately a 600mm deep void which was not proper frost protection to the new 10" in diameter poured sonotube. I texted Calvin with a photo of the rubble and advised of the lack of proper backfill. Within 45 minutes, his partner Leslie showed up, removed the rubble and backfilled with soil.

The after sales customer service was fast and excellent. Therefore, my rating changes positively. I am confident that both Calvin and Leslie has learned from this mistake with the original terminated employees and have revised their procedures, because Calvin with whom I have communicated with the most is especially remorseful and has stated that changes have been made. This will ensure that future customers will hire Calvin with a better understanding that Poly Fence is a progressive company who stands behind their work.

1 of 1 people found this review helpful.
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Company Response

Dear Peter,

I am sincerely apologize again with my employee behavior, It is my responsibility to make sure my each workers are not cut concern. Also, thank you very much to catch their mistakes and text it to me right on time. The employees are fired and will not be hired in the future.

Best regards,
Calvin

Melissa in Toronto
Melissa in Toronto
1 review Oakville, ON
0/10

Beautiful Design Deck turn to disaster

I have Poly fence doing my deck about two years ago, it was beautiful but after a year. It has 180 turned. The deck support are rasing up and the whole deck is leaning over to one side. I contacted the owner, Leslie, would willing to drop by and take a took. However, He never showed up and not response any phone calls. Poly Fence is the worse company ever.

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Company Response

Hi Melissa,

Thank you very much!

Best regards,
Poly Decoration Co.
www.fencepoly.ca

Ellis in North York
Ellis in North York
1 review Toronto, ON

First Review

10/10

Nice Fence Installation

Have Poly Decoration Co. installed my fence in this summer. They are very responible and professional. No garbage left behind after the construction. I would highly recomand them even though we have a little issue during the construction. Thank you Calvin (saleperson) adjust the issue right away.

1 of 1 people found this review helpful.
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Company Response

Thank you very much Ellis! It is our pleasure to help you to build your fence.

Best regards,
Poly Decoration Co.
www.fencepoly.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Poly Fence

From the day we got into business, our goal has been to work on every house as if it were our own. By combining the finest craftsmanship with a level of attention to detail you won’t find anywhere else in the Toronto Area, we’ve made it possible for anyone to create their dream backyard with nothing more than a quick call to the experts they can trust.

CATEGORIES
Decks and Fences & Gates
WEBSITE
https://fencepoly.ca/
YEAR ESTABLISHED
2020
NUMBER OF EMPLOYEES
1
PROJECT MINIMUM
10000
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