Knowledge Hvac & Refrigeration Ltd

Heating & Air Conditioning
Surrey BC V3T 5X8
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Heating & Air Conditioning
Knowledge Hvac & Refrigeration Ltd
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Reviews for Knowledge Hvac & Refrigeration Ltd

Average customer rating:
9.4 10 (36 reviews)

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Dan in Port Coquitlam
Dan in Port Coquitlam
1 review Port Coquitlam, BC
10/10

Re: Awesome Service!

I was so happy with Joel's service as he was so friendly and knowledgeable about where problems arose.

He quickly dianosed issues and fixed them!

I could not be happier with their service, and am definitely recommend their service anyone needing any help on their heating and furnace related matters!

Thank you again!

Approximate cost of services:
$236.00
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Valerie in Surrey
Valerie in Surrey
0 reviews Surrey, BC
0/10

Horrible Service

I called Knowledge Hav & Refrigeration on Jan 1/2024 when we woke up to minus temps and no heat in our house. On the phone they said the call out to diagnose would be $225.00 and it should take about an hour to diagnose the issue. I agreed to the price and they sent a tech and a helper out to diagnosis our furnace. The tech and his helper ended up being here for 3.5 hour trying to diagnosis the issues. The tech spent a huge majority of the time on the phone calling Lennox the maker of our furnace and other techs and waiting for them to return calls to him because he didnt know what he was doing. He finally diagnosed the furnace, he said we need 3 parts and that he will get back to me with a quote for the parts. They ended up charging me $567.00 when I question it the tech said the $225.00 was only for the first hour, I told him I shouldnt be paying for all these house that he was sitting on the phone and waiting for people to call him back. I was already not happy because it was not what was agreed upon on the phone, I paid it anyway because we need heat. On Jan 15,2024, he gave us a quote of $1280.52 for parts plus installation and was not able to tell me how long it would take to install. At this point we have been without heat for 3 days and it was freezing inside our house, we were concerned about our pipes freezing so we agreed to the quote. 2 days days go by and no word from them on when the parts will be installed. I called a few times and it says the voice mail for this number is not initiated. I was finally about to get through and they said maybe tomorrow, I called again two day later and was told the same thing again. At no point did they contacts me to let me know what is going on with my parts and when my family will have heat. It is freezing outside/inside and snowing at this point. By January 23,2024 I have had enough and called Gandy to have them come out and diagnose and confirmed the price they quoted was 189.00 plus tax no matter how long it took to diagnose, they said yes so I agreed for them to come out. Luckily, they were able to come right away. The tech was here for one hour and diagnosed the furnace. He explained we needed a new Draft inducer assemble and quoted me immediately for the part and installation of $1670.70. At this point I pulled out the quote from Knowledge showing him they said it was 3 completely different parts. He was shock and said good thing you didnt replace them because that is not the issues and then processed to show the parts, they quoted all worked. I called Knowledge Hav and complained to the owner of the company that the tech did not know what he was going, diagnosed all the wrong parts and that I wanted a refund immediately. He said he cant do the because the tech was here for 3.5 hours and deserves to be paid. I said deserves to be paid for what he diagnosed all the wrong parts and if I had gone ahead with his company, I was still have no heat. I explained to him everything the Gandy tech explained and showed me. I said that I expected a call back by the end of the day after he had time to talk to his tech and fix the situation. He then offered me a free furnace cleaning; I told him no way was anyone from his company touching my furnace again. To date still no response from the owner

Approximate cost of services:
$572.00
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Becky in Vancouver
Becky in Vancouver
1 review West Vancouver, BC
10/10

Fridge repair

One of our commercial fridges broke and we had someone from a different company look at it. After 1.5 months with no help from them, I contacted your company. They scheduled an appointment with us for right away and showed up within the window we were given. The technicians were very informative and transparent with cost and the total came to very close to the quote. The fridge was fixed on site.

Approximate cost of services:
$900.00
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Private User
Private User
Private User reviews Surrey, BC
10/10

Excellent Service

I needed help to complete a home installation of a mini-split air conditioner, and was hoping to get it done on short notice with extremely hot weather being forecasted. I spoke with 5 other companies before talking to K.H.R.L. They were either booked ahead till mid-summer or unwilling to even take on the job. The technicians from Knowledge HVAC & Refrigeration were very personable and professional. They did a very thorough job pressure testing, evacuating, and topping up my the refrigerant lines in my unit, as well as providing lots of good advice. Their service was a great value, and I would not hesitate to recommend them.

Approximate cost of services:
$628.00
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Company Response

Thank you so much for your feedback. We are happy to know you were impressed with our service. We look forward to hearing from you about your yearly maintenance.

Private User
Private User
Private User reviews Toronto, ON
10/10

Surrey,bc

Staff was very knowledgeable and made sure we were satisfied with the repairs. Fast response time.

Approximate cost of services:
$400.00
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Company Response

Thank you so much for your feedback. We are happy to know you were impressed with our service. We look forward to hearing from you about your yearly maintenance. Remember to share your experience with family and friends.

Private User
Private User
0 reviews Toronto, ON
10/10

Hot water tank

The service was great good job and we have hot water thanks again Great job gays Aro and helper the pay was for the first visit thanks again

Approximate cost of services:
$145.00
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Company Response

Thank you for sharing your experience. We are happy that we could help. Please remember to share your experience with family and friends.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Base board heater repair

Fixed our baseboard heater problem for a premium. Bottom line: the job got done! 10/10

Approximate cost of services:
$245.00
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Company Response

We are happy that you were able to take the time to share your experience with us, we really appreciate the kind words.

Private User
Private User
0 reviews Surrey, BC
10/10

Above and beyond service

The job was done with care and attention. Reasonable price. My heat pump was fixed within 2 hours.
Highly recommended.

Approximate cost of services:
$1,250.00
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Company Response

We are always grateful to know that our customers are happy with the service, knowledge and care that we provide to them and their equipment. We would like to say a big thank you and that we appreciate you taking the time to share your experience.

Private User
Private User
Private User reviews Richmond, BC
2/10

HVAC issue

If your machine is in need of parts and it is over 20 years old. Save your money and invest in new machine. Replacement parts are scarse for a certain brand.
Why can't technician look at different manufacturers whom produces the same parts and usage????

This is the problem with tradesmen. They don't think outside the box. I had to do my 'own research' and show them the parts from Amazon which is the technician said it's not the right one. Not even a hint which one.

Giving up without actually finding a fix. Easy money huh?No help at all. Pure frustration.

Approximate cost of services:
$0.00
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Company Response

Hello and thanks for your feedback. Let us first apologize for the misunderstanding. We have done some investigation into your complaint and have spoken to the technician for better clarification on what had taken place.

In the note on our system that was sent to you, the tech had explained that the supplier no longer has the part for that equipment and that the part was obsolete due to the age of the unit. It further states that you had sent the tech a link to amazon showing similar parts, which he had explained to you that those parts are for residential furnaces and not for rooftop units.

By this time you had told the tech you had gone ahead and hired another contractor. It was noted a few days later you had contact the tech saying that you did not hire anyone and that you wanted us to fix the problem which the tech had replied:

1. The part and wiring on your unit are different from those off amazon and that your unit needed to use the same part as the original.
2. He also stated that if we should take the part out we won’t be able to use any other switch other than what was designed for the unit.
3. Should in the event of anything happening, A SAFETY OFFICER will hold the company liable.
4. The tech can only work within the confine of the BC regulation and not anyone's opinion or suggestion.
5. Should there be a fire, no customer will take the responsibility to say, they had given the approval for the changes.

We understand your frustration and must apologize again, but there is not much we can do at this time. To further added, NO HVAC Contractors are allowed to install any parts or equipment here in BC Canada unless the parts or equipment went through the correct testing and has a CSA, UCL or other approved certification stamp.

Private User
Private User
Private User reviews Surrey, BC
10/10

Air Conditioning Service / Repair

A/C needed servicing (freezing pipes). This was the 3rd company I sourced (was not pleased with the last 2 companies).

Service Tech was prompt, knowledgeable and explained things logically.

Approximate cost of services:
$950.00
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Company Response

We are happy that you were able to take the time to share your experience with us, we really appreciate the kind words.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Knowledge Hvac & Refrigeration Ltd

For all your heating, cooling and refrigeration. Call us now. We service repair and install equipment of all brands, whether you are a commercial or residential customer.
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KNOWLEDGE HVAC & REFRIGERATION LTD is a full service Heating, Ventilation, Air Conditioning, Refrigeration and Mechanical company currently servicing Vancouver, Lower Mainland and Fraser Valley area. We are Licensed, Bonded and Insured, we offer a wide range of services to Commercial and Residential customers.

HVAC installations (residential and commercial)

Refrigeration equipment installations
Maintenance, service & repair of heating, cooling and refrigeration equipment
Electrical services
HVAC and Refrigeration equipment maintenance program
Gas fitting
At KNOWLEDGE HVAC & REFRIGERATION LTD we focus on equipment safety, rules and manufacturer specifications. We are known for Safety First, Quality Work and Timely Completion. Our Technicians are fully licensed, factory trained and extremely knowledgeable. The majority of our clients are from referrals.

What makes us different from other companies?

We are committed to our customers safety and satisfaction. We currently have Technicians with over fifteen years of experience, who are trained past student of JARTS and BCIT.

We are detailed, careful and considerate while working and double-check that every step has been taken to ensure a thorough and complete job. We take pride in our work on a daily basis. No matter what we are working on, from commercial to residential installation, repairs and servicing, no job is unimportant to us.

MISSION STATEMENT:

To ensure our clients achieve operational efficiency in every aspect of their heating, cooling and refrigeration requirements in a reliable, economic and timely manner.
To be committed to safety, quality and excellence service while attaining standards beyond the expectations of our customers.
To perform for our customers the highest level of quality services at fair and market competitive prices.
To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, professional associates and customers.
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Follow us on Facebook: https://www.facebook.com/KnowledgeHvacR/

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Condition, Heat Pump, Boilers, Hot Water Tank, Tankless Hot Water Heat, Rooftop Units, Split Air Condition, Split Heat Pump, Walk-In Freezer, Walk-In Cooler, Unit Heater, Gas Fitting, Electrical, Space Heater.
SERVICES
Electric Baseboard Heater Repair; Thermostat Install; Thermostat Repair; Install Central Air Conditioning; Repair Central Air Conditioning; Install Water Heater; Repair or Service Water Heater; Install Attic or Whole House Fan; Repair Attic or Whole House Fan; Install Swamp Cooler; Repair Swamp Cooler; Install Heat Pump; Repair Heat Pump; Install Geothermal Heating or Cooling System; Service Geothermal Heating or Cooling System; Install Window AC Unit; Service or Relocate Window AC Unit; Install Outdoor Mist Cooling System; Service Outdoor Mist Cooling System; Install Radiant Floor Heating; Repair Radiant Floor Heating; Install Radiant Panel Heating Unit; Repair Radiant Panel Heating Unit; Install Central Humidifier; Repair Central Humidifier; Install Central Air Cleaner; Repair Central Air Cleaner; Repair Refrigeration System; Install Refrigeration System; Gas Piping; Install Solar Water Heater; Repair Solar Water Heater; Install Ducts and Vents; Install Water or Fuel Tank; Remove Water Or Fuel Tank; Install Electric Baseboard or Wall Heater; Home Energy Audit; Clean Dryer Vents; Install Gas Furnace / Forced Air Heating System; Install Oil Furnace / Forced Air Heating System; Repair Gas Furnace / Forced Air Heating System; Repair Oil Furnace / Forced Air Heating System; Install Gas Boiler or Radiator; Install Oil Boiler or Radiator; Repair Gas Boiler or Radiator; Repair Oil Boiler or Radiator; Install Tankless Water Heater; Repair Tankless Water Heater; Install Electric Furnace / Forced Air Heating System; Repair Electric Furnace / Forced Air Heating System; Install Electric Boiler or Radiator; Repair Electric Boiler or Radiator;
SPECIALITIES
Heating, Cooling and Refrigeration
WEBSITE
https://www.knowledgehvacr.ca
PAYMENT METHOD
E-Transfer; Cash; Cheques; Credit Card
LICENSES
Fully Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, please ask for details
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