Knowledge Hvac & Refrigeration Ltd

The technician was knowledgeable He fixed our problem & taught us about our system.
Thanks

I really appreciate the amazing service I received. The communication was great. I submitted my contact information the night before and got a call back first thing in the morning and Aaron was dispatched the same day. He identified the issue and was able to fix it quickly. I had a poor experience with another company that was not able to fix the issue. I was without AC for a while. Very pleased and will only call this company going forward.

Aaron was efficient in diagnostic skills, fixed problems in both the thermostat and geothermal system that has given me major problems in the last year. These issues were handled by the install company and he came in and fixed the problems the other company created. This company is going to be my go-to going forward.

Joel and his team have been very helpful in servicing my hvac & hot water on demand, forecasting possible repairs. They have been very professional, they know their job and do an excellent work. No unnesscessary upsale. Reliable & good.

Joel and crew were fantastic and went the extra mile in relocating our combo freezer/ cooler. Communication was excellent and professional attention in all areas was prominent. Totally recommended for any refrigeration projects you may have.

I was very impressed with Knowledge customer service from the first phone call conversation. We had purchased a replacement tankless water unit and were looking for someone to install it. They asked for a photo of our unit and were able to identify from the photo that the flex hose was not the correct one for our existing unit. They provided a quick estimate and were able to get us an appointment the next day for the install. We had a few in person quotes prior to this estimate and neither had identified this issue.

Our technician Aaron was awesome. He arrived on time, prepared and communicated throughout the job, a highly skilled technician. Our existing unit was not accessible and had some flaws which caused inadequate gas supply to the unit. Aaron improved and corrected the problem by extending the pipe and replacing the improper gas flex hose as well as making improvements overall to the accessibility of the unit. He communicated any issues found and took the time to explain things as he went. Aaron was very knowledgable and we were very happy with the service. We will definitely be using Knowledge for ongoing maintenance of our new unit and any future gas installation or servicing.
I highly recommend this company and appreciated the skill, time and patience spent to make our new unit more efficient, accessible and quieter due to the changes that were made.

Thank you so much Aaron and Knowledge! A+++

Aaron was very thorough, he took his time to ensure everything was done neatly and professionally.

I was so happy with Joel's service as he was so friendly and knowledgeable about where problems arose.

He quickly dianosed issues and fixed them!

I could not be happier with their service, and am definitely recommend their service anyone needing any help on their heating and furnace related matters!

Thank you again!

I called Knowledge Hav & Refrigeration on Jan 1/2024 when we woke up to minus temps and no heat in our house. On the phone they said the call out to diagnose would be $225.00 and it should take about an hour to diagnose the issue. I agreed to the price and they sent a tech and a helper out to diagnosis our furnace. The tech and his helper ended up being here for 3.5 hour trying to diagnosis the issues. The tech spent a huge majority of the time on the phone calling Lennox the maker of our furnace and other techs and waiting for them to return calls to him because he didnt know what he was doing. He finally diagnosed the furnace, he said we need 3 parts and that he will get back to me with a quote for the parts. They ended up charging me $567.00 when I question it the tech said the $225.00 was only for the first hour, I told him I shouldnt be paying for all these house that he was sitting on the phone and waiting for people to call him back. I was already not happy because it was not what was agreed upon on the phone, I paid it anyway because we need heat. On Jan 15,2024, he gave us a quote of $1280.52 for parts plus installation and was not able to tell me how long it would take to install. At this point we have been without heat for 3 days and it was freezing inside our house, we were concerned about our pipes freezing so we agreed to the quote. 2 days days go by and no word from them on when the parts will be installed. I called a few times and it says the voice mail for this number is not initiated. I was finally about to get through and they said maybe tomorrow, I called again two day later and was told the same thing again. At no point did they contacts me to let me know what is going on with my parts and when my family will have heat. It is freezing outside/inside and snowing at this point. By January 23,2024 I have had enough and called Gandy to have them come out and diagnose and confirmed the price they quoted was 189.00 plus tax no matter how long it took to diagnose, they said yes so I agreed for them to come out. Luckily, they were able to come right away. The tech was here for one hour and diagnosed the furnace. He explained we needed a new Draft inducer assemble and quoted me immediately for the part and installation of $1670.70. At this point I pulled out the quote from Knowledge showing him they said it was 3 completely different parts. He was shock and said good thing you didnt replace them because that is not the issues and then processed to show the parts, they quoted all worked. I called Knowledge Hav and complained to the owner of the company that the tech did not know what he was going, diagnosed all the wrong parts and that I wanted a refund immediately. He said he cant do the because the tech was here for 3.5 hours and deserves to be paid. I said deserves to be paid for what he diagnosed all the wrong parts and if I had gone ahead with his company, I was still have no heat. I explained to him everything the Gandy tech explained and showed me. I said that I expected a call back by the end of the day after he had time to talk to his tech and fix the situation. He then offered me a free furnace cleaning; I told him no way was anyone from his company touching my furnace again. To date still no response from the owner

One of our commercial fridges broke and we had someone from a different company look at it. After 1.5 months with no help from them, I contacted your company. They scheduled an appointment with us for right away and showed up within the window we were given. The technicians were very informative and transparent with cost and the total came to very close to the quote. The fridge was fixed on site.