Knowledge Hvac & Refrigeration Ltd

Heating & Air Conditioning
Surrey BC V3T 5X8
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Knowledge Hvac & Refrigeration Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winnerBest of 2021winner

Reviews for Knowledge Hvac & Refrigeration Ltd

Average customer rating:
9.7 10 (29 reviews)

Sort by

Private User
Private User
0 reviews Surrey, BC
10/10

Above and beyond service

The job was done with care and attention. Reasonable price. My heat pump was fixed within 2 hours.
Highly recommended.

Was this review helpful?
Company Response

We are always grateful to know that our customers are happy with the service, knowledge and care that we provide to them and their equipment. We would like to say a big thank you and that we appreciate you taking the time to share your experience.

Private User
Private User
Private User reviews Richmond, BC
2/10

HVAC issue

If your machine is in need of parts and it is over 20 years old. Save your money and invest in new machine. Replacement parts are scarse for a certain brand.
Why can't technician look at different manufacturers whom produces the same parts and usage????

This is the problem with tradesmen. They don't think outside the box. I had to do my 'own research' and show them the parts from Amazon which is the technician said it's not the right one. Not even a hint which one.

Giving up without actually finding a fix. Easy money huh?No help at all. Pure frustration.

Was this review helpful?
Company Response

Hello and thanks for your feedback. Let us first apologize for the misunderstanding. We have done some investigation into your complaint and have spoken to the technician for better clarification on what had taken place.

In the note on our system that was sent to you, the tech had explained that the supplier no longer has the part for that equipment and that the part was obsolete due to the age of the unit. It further states that you had sent the tech a link to amazon showing similar parts, which he had explained to you that those parts are for residential furnaces and not for rooftop units.

By this time you had told the tech you had gone ahead and hired another contractor. It was noted a few days later you had contact the tech saying that you did not hire anyone and that you wanted us to fix the problem which the tech had replied:

1. The part and wiring on your unit are different from those off amazon and that your unit needed to use the same part as the original.
2. He also stated that if we should take the part out we won’t be able to use any other switch other than what was designed for the unit.
3. Should in the event of anything happening, A SAFETY OFFICER will hold the company liable.
4. The tech can only work within the confine of the BC regulation and not anyone's opinion or suggestion.
5. Should there be a fire, no customer will take the responsibility to say, they had given the approval for the changes.

We understand your frustration and must apologize again, but there is not much we can do at this time. To further added, NO HVAC Contractors are allowed to install any parts or equipment here in BC Canada unless the parts or equipment went through the correct testing and has a CSA, UCL or other approved certification stamp.

Private User
Private User
Private User reviews Surrey, BC
10/10

Air Conditioning Service / Repair

A/C needed servicing (freezing pipes). This was the 3rd company I sourced (was not pleased with the last 2 companies).

Service Tech was prompt, knowledgeable and explained things logically.

Was this review helpful?
Company Response

We are happy that you were able to take the time to share your experience with us, we really appreciate the kind words.

Private User
Private User
0 reviews Port Moody, BC
10/10

Excellent service!

I had my hot water tank replaced and furnace serviced by Knowledge HVAC and I couldn’t be happier with both the service and experience. It was very easy to schedule the appointment, the techs were on time and very fast, clean and friendly. On top of that, it was 40+ degrees and in a very small space. Im very grateful food their time and work and would highly recommend them to anyone looking for fast, professional and cost effective services. I would give them 20 stars if I could!

Was this review helpful?
Company Response

Thank you for leaving us a wonderful review, we really appreciate the kind words and you taking the time to share your experience.

Stefanie H
Stefanie H
0 reviews Langley, BC
10/10

Friendly and Professional

Joel and his staff were punctual, friendly and honest. His prices were much lower than other quotes. And no one else would make a Monday appointment on a Saturday. All I heard was “they will call you Monday to set a time for next week”. As a mother how am I supposed to wait 4-5 days without hot water. Joel was recommended to me from someone in the hot water industry. Insiders know whose good and who is not. Trust Joel.

Was this review helpful?
Company Response

Thanks Stefanie for taking the time to share your experience. We work hard to ensure our customers are happy by providing them with quality service. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.

Stephen
Stephen
2 reviews Surrey, BC
10/10

Good service

I had a furnace servicing done. Crew arrived on time and were polite. I am happy with the company

Was this review helpful?
Company Response

Thank you Stephen for taking the time to share your experience. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.

Mom2Court
Mom2Court
1 review Surrey, BC
10/10

Furnace Servicing

In 30+ years of having numerous contractors work in our home, Joel is the most dedicated, knowledgeable and personable. The first time he serviced our furnace, it was after the previous worker had spent more time on their phone than working on our furnace. Joel could have easily done the bare minimum but he spent extra time to make sure everything was in the best shape. It’s obvious he takes pride in his work and definitely goes above and beyond to provide the best service possible. I would not hesitate to recommend KNOWLEDGE HVAC & REFRIGERATION LTD to everyone.

Was this review helpful?
Company Response

Thank you Mom2Court for taking the time to share your experience. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.

Private User
Private User
1 review Port Moody, BC
10/10

Furnace Repair

We have been trying to find somebody that understands electric furnaces for the longest time. This company figured out the problem in less than an hour, ordered the parts and got us up and running as soon as they got the parts in. Highly recommend dealing with them

Was this review helpful?
Company Response

We really appreciate the kind words and for you taking the time to share your experience.

Private User
Private User
0 reviews Langley Township, BC
10/10

Furnace

Great service. Explain clear. Good demonstration. Excellent suggestions. I am confident to call them again for service and also recommend to any other guys.

Was this review helpful?
Company Response

Thank you for taking the time to share your experience. We really appreciate the kind words.

Private User
Private User
Private User reviews Toronto, ON
10/10

Heater repair

Excellent customer service. Very professional people that answered all my questions. Very knowledgeable and up to date. I'm very satisfied with this company.

Was this review helpful?
Company Response

Thank you, we really appreciate the kind words and for you taking the time to share your experience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Knowledge Hvac & Refrigeration Ltd

For all your heating, cooling and refrigeration. Call us now. We service repair and install equipment of all brands, whether you are a commercial or residential customer.
.
KNOWLEDGE HVAC & REFRIGERATION LTD is a full service Heating, Ventilation, Air Conditioning, Refrigeration and Mechanical company currently servicing Vancouver, Lower Mainland and Fraser Valley area. We are Licensed, Bonded and Insured, we offer a wide range of services to Commercial and Residential customers.

HVAC installations (residential and commercial)

Refrigeration equipment installations
Maintenance, service & repair of heating, cooling and refrigeration equipment
Electrical services
HVAC and Refrigeration equipment maintenance program
Gas fitting
At KNOWLEDGE HVAC & REFRIGERATION LTD we focus on equipment safety, rules and manufacturer specifications. We are known for Safety First, Quality Work and Timely Completion. Our Technicians are fully licensed, factory trained and extremely knowledgeable. The majority of our clients are from referrals.

What makes us different from other companies?

We are committed to our customers safety and satisfaction. We currently have Technicians with over fifteen years of experience, who are trained past student of JARTS and BCIT.

We are detailed, careful and considerate while working and double-check that every step has been taken to ensure a thorough and complete job. We take pride in our work on a daily basis. No matter what we are working on, from commercial to residential installation, repairs and servicing, no job is unimportant to us.

MISSION STATEMENT:

To ensure our clients achieve operational efficiency in every aspect of their heating, cooling and refrigeration requirements in a reliable, economic and timely manner.
To be committed to safety, quality and excellence service while attaining standards beyond the expectations of our customers.
To perform for our customers the highest level of quality services at fair and market competitive prices.
To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, professional associates and customers.
.
.
Follow us on Facebook: https://www.facebook.com/KnowledgeHvacR/

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Condition, Heat Pump, Boilers, Hot Water Tank, Tankless Hot Water Heat, Rooftop Units, Split Air Condition, Split Heat Pump, Walk-In Freezer, Walk-In Cooler, Unit Heater, Gas Fitting, Electrical, Space Heater.
SERVICES
Electric Baseboard Heater Repair; Thermostat Install; Thermostat Repair; Install Central Air Conditioning; Repair Central Air Conditioning; Install Water Heater; Repair or Service Water Heater; Install Attic or Whole House Fan; Repair Attic or Whole House Fan; Install Swamp Cooler; Repair Swamp Cooler; Install Heat Pump; Repair Heat Pump; Install Geothermal Heating or Cooling System; Service Geothermal Heating or Cooling System; Install Window AC Unit; Service or Relocate Window AC Unit; Install Outdoor Mist Cooling System; Service Outdoor Mist Cooling System; Install Radiant Floor Heating; Repair Radiant Floor Heating; Install Radiant Panel Heating Unit; Repair Radiant Panel Heating Unit; Install Central Humidifier; Repair Central Humidifier; Install Central Air Cleaner; Repair Central Air Cleaner; Repair Refrigeration System; Install Refrigeration System; Gas Piping; Install Solar Water Heater; Repair Solar Water Heater; Install Ducts and Vents; Install Water or Fuel Tank; Remove Water Or Fuel Tank; Install Electric Baseboard or Wall Heater; Home Energy Audit; Clean Dryer Vents; Install Gas Furnace / Forced Air Heating System; Install Oil Furnace / Forced Air Heating System; Repair Gas Furnace / Forced Air Heating System; Repair Oil Furnace / Forced Air Heating System; Install Gas Boiler or Radiator; Install Oil Boiler or Radiator; Repair Gas Boiler or Radiator; Repair Oil Boiler or Radiator; Install Tankless Water Heater; Repair Tankless Water Heater; Install Electric Furnace / Forced Air Heating System; Repair Electric Furnace / Forced Air Heating System; Install Electric Boiler or Radiator; Repair Electric Boiler or Radiator;
SPECIALITIES
Heating, Cooling and Refrigeration
WEBSITE
https://www.knowledgehvacr.ca
PAYMENT METHOD
E-Transfer; Cash; Cheques; Credit Card
LICENSES
Fully Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, please ask for details
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.