Save On Roofing Ltd

The leaking has been going on for much much longer, it is evident by all the poorly placed caulking that was placed before we did anything on the roofing replacement.

We have bern doing this for over 30 years and this issue has absolutely zero to do woth any re-roofing work that would be done by any company. The leaking has zero to do with a new roof. Your opinion is pointless on this matter.

The only way to determine what the true source of this long standing leak was to explore, we did this and as you work removing shingles you start discovering the issue has zero to do with the reroof, then to determine what the porblem is, which is what you requested, we kept exploring……alas we determined that the issue surely is an original build problem, as much as you may dispute this, we are the professionals not you.

Chris called me when this was determined and we came up with three plans, one is that all four of the pillars be taken apart and siding removed and flashed properly or we do just the one we opened up and caulk the others or put it back together and caulk the heck out of it, our recommendation was the first to solve this issue once and for all, you chose the middle one. We advise against this but you insisted this was your choice, we said that this choice leaves you with zero warranty if these leaks continue.

We estimated the cost to be $3000-$4000 minimum including labor and material and due to the age there may be siding that is brittle and if replacement of a certain amount is needed it will likely not math the faded existing.this was agreed upon by you and Chris.

I am not sure where you think that in the exploration of what the real issue is that has caused these long standing leaks you think that the vinyl or metal siding, that is always the cheapest used by builders, was not going to be subject to some minor damages, this is quite the stretch of reality.

The original warranty is still going to be honored as far as the manufacturers portion and our workmanship but will not include anything regarding this non roofing issues we have discussed. As for any further repairs we will not be interested in taking part in the remedy, I suggest calling a builder contractor as this is not a roofing issue.

We went above and beyond our responsibility and it is evident you do not have any appreciation for this so we will leave matters as they are and should you decide to further pursue this I can only wish you the best of luck.

Regards,

Brad

Thank you very much for the great review, it helps us as a local family business. Have a great day!! Brad

Thanks very much, we do our best to meet and exceed all of our customers expectations. Brad

Hello Eric, Thank you very much for the great review and your understanding during the recent weather we experienced, should you ever need any help please call or email us anytime, we take customer service very seriously.
Thank you,
Brad

We will let the 1000's of completely satisfied customers step up and attest to our business methods that we have adhered to since inception. We took this job, from what we understood as a completely satisfied customer that never voiced any issues with the past dealing, on a last minute basis as they were in an extreme rush to have the work completed so they could sell the property and pushed it through the schedule as we were pleaded with to complete it, and completed the job within 2 weeks from first contact, this is our busiest time of year and in the busiest year on record, and once completed within 24 hours emailed our invoice. We may have called the following day to ensure that it was received. In the next 6-7 days we made 2-3 more calls, one with a message left and the others we could not as the message center was full. We did resend the email after 3 days in the off chance it was never received. We were informed early in the week that they were going to be back in town and inspect the work and settle up... The calls and resending of the invoice were on the Saturday or Sunday after the Friday they said they were to return, not once did we receive an email or telephone call response until tonight when we were greeted with the aggressive response and accusations of harassment.... ask every one of our customers how we treat them and how we are not all over them trying to collect, we are a very financially stable business and have never resorted to this behavior.

I am so used to being non confrontational in all my dealings with everyone but when I encountered this total act of aggression it just did not sit well. My last email was a polite "when will you be settling up the account"? the immediate response was "when we do" and that I was not to call or email as I was blocked and she would call the police...

Regards,

Brad

Thank you Doug, we had a great time doing business and very much appreciate all the referrals!

Thank you very much Leng, it was a pleasure working with you and your family.