Maydone Appliance Repair

The technician was punctual and very kind, he clearly explained what was happening with the air conditioning.
The administrative staff was also friendly.
The only negative point was that when I booked the appointment they gave me a lower price (130CAD) than what they charged in the end (169.50CAD).
Thanks

The washer broke down mid cycle, I put in a work request on a holiday weekend and Maydone phoned back within 15 minutes and sent Alex an hour later! What can I say? They were great.

Both men that removed and them out in new double ovens were amazing. There were some complications as the new ovens were larger. They adjusted things and made it work.

I recently used Maydone for dishwasher repair, and I am pleased to share my experience with their service. Scheduling an appointment with Maydone was straightforward, and I appreciated their flexibility with timing. Technician Arcady arrived promptly for the initial appointment and demonstrated professionalism and expertise throughout. Arcady diagnosed and fixed the issue with my dishwasher efficiently during the first visit. I've been using the appliance for a few weeks now, and it functions perfectly.Overall, I am highly satisfied with Maydone's service. I would definitely recommend them to others in need of appliance repairs. Thank you to Arcady and the team at Maydone for their excellent work!

Edit: they have since refunded my money which I felt was actually pretty great customer service. My opinion has therefor changed.

Awful service.

They had my tenant's phone number so they could inform her of their arrival for service, but I was obviously the primary contact.

They did the service call, and proceeded to contact my tenant for the next several days attempting to provide updates, despite my calling them to ask for an update the very next day and being told they'd call me back.

Finally 5 days later I call again to find out what's going on and they tell me the dishwasher needs a part replacement but the part is discontinued, so I need a new dishwasher. Bad luck, but it happens.

They ask me if I want quotes for a new dishwasher install and inform me that the service charge I paid (which by the way they made me pay in advance because I wouldn't be present at the service call; another first for me) that would have been applied to the repair cost will not be applied to the labor for the new install. Lousy policy but whatever. I tell them to send me quotes anyway.

Where I draw the line is when 2 days later I still have not received said quotes. In summary, they took my money, told me there was nothing they could do 5 days later, and then when I gave them one last chance to show any semblance of decent customer service, they drop the ball again and ghost me.

All this time my tenants are without a working major appliance. Just the height of unprofessionalism. Pick somebody who values your business.

Very professional and very thorough in explaining to me what causes the problem(water leaking from the bottom of the fridge) I would not hesitate to give Igor a call if any appliance problem that would occur in the future.

The Maydone technician did an excellent job repairing my Wolf. Every interaction from booking the visit, ordering the parts and having the repair done was very professional.

My refrigerator was warm inside. Ramon came over and knew right away what the problem was. He ordered a new fan which he brought over the very next day! He even came back to help me with a shelf adjustment!
I highly recommend Maydone Appliance Repair and I will definitely call them again for any appliance problem I might have. Fast, reliable, competent service and Ramon was excellent!

Igor did a great job. Quick, courteous and professional. I am vey happy with the level of service.

Maydone was sent over by manufacturer for a warranty service Job , it was completed quickly, efficiently and and technician was very polite