My Maytag dishwasher had just passed the 10 year mark and would not drain. Maydone was the fastest to reply to my request and came out the very next day. The repair man (very nice gentleman) tested the washer and found that the control box was not functioning and put in an order for it. This came about 4-5 days later. Unfortunately, once it was installed, the pump would not work. He indicated that I may think about getting a new dishwasher. A few days later, I got notice of the cost and he was right, the cost of the control box and the pump were more than some of the newer dishwashers. And so I closed up the order and advised them that I did not want it repaired. They were very Kind about it and closed their file as well. I feel this is an honest well run company and would definitely recommend them and will contact them again if needed. thank you.