Mike’s Appliance Service Inc

Appliance Repair
Norwich ON N0J
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Appliance Repair
Mike’s Appliance Service Inc
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Reviews by rating (past 12 months)

Reviews for Mike’s Appliance Service Inc

Average customer rating:
4 10 (5 reviews)

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W. Wilson
W. Wilson
0 reviews London, ON
0/10

Manufacturer's Warranty Repair

Nov 26, 2022
I have been a Maytag washer / dryer user for 40 years.
I am including ALL 3 of the businesses involved in this review, and posting to each ones review site. I have copies of correspondence of the trail of events, as proof to what I saying here.
The Maytag washer was purchased & delivered in October 2021. On March 2, 2022 the machine quit working.
Technician from Mikes Appliance Service attended residence of original purchaser, spent the entire time on his phone with their employer. Determined needed parts.
Original purchaser sold house, replaced broken washer with new washer, per the terms of the house sale agreement. Transferred ownership of non-working washer to us, and transferred extended warranty.
I contacted Mikes Appliance Service on May 26, 2022 & left a message to return my call regarding the outstanding Manufacturers Warranty service call. Called & left message to return my call again on May 27th & May 28th. Finally received return call on June 5, 2022, advising the Technician would be at our residence the next day. Technician arrived on June 6, 2022 @ 12:54 pm, replaced pump & one controller. Still wouldnt work. Technician advised he would order the other controller and come back. It shouldnt take near as long to get the part this time. Left at 1:20 pm. I sent email after email as follow up, and just kept getting the run-around, with no definitive answer.
Nov 8, 2022 10:35 am, I started an on-line chat with Whirlpool, who rebooked a new appointment with Mikes Appliance Service. Nov 9, 2022 I received an email from Mikes Appliance that they had received a new workorder from Whirlpool, and that a Technician was rescheduled for Monday, Nov 14, 2022. No phone call received & a no-show of the Technician on Nov 14, 2022.
Followed up with Whirlpool via on-line chat on Nov 15, 2022. Who attempted to contact Mikes via phone, but couldnt get an answer, and unable to leave voicemail message.
After constant email trail back & forth with Mikes Appliance, I called their service line & finally got to speak to a person, who advised the call was waiting on a part (I was never advised of this during email trail. I advised him I expected a phone call from the owner of Mikes Appliance that same day. Never received any response.
Followed up with Whirlpool via on-line chat again on Nov 17, 2022. No resolution.
Nov 21, 2022 1:00 pm I called Whirlpools service number from their website, and spoke with a Dispatcher. I explained the history & my disappointment & frustration. He was very professional & apologized for my frustration. He advised, according to their records, there were no parts on order for the washer. He would create a new service workorder. I stated DO NOT ASSIGN IT TO MIKES APPLIANCE, as they have not told the truth about everything and incompetent to resolve the issue. He assured me it would be assigned to another Service provider. The new workorder would be created for the work to be done on Thursday, Nov 24, 2022 between 8:00 am 4:00 pm. I received an email confirmation, with the new workorder job # from the Dispatcher.
Thursday, Nov 24, 2022 @ 7:58 am, I received a phone call from Chris of Appliance Pro, who advised he would be arriving between 12:00 noon 2:00 pm, but would likely be closer to noon. Chris arrived @ 12:00 noon, did diagnostics, did repair, ran a test cycle, and departed @ 12:37 pm. Chris possesses a strong professional work ethic. I received a confirmation email of completed service, noting the issue as connected wire connector to board, ran all tests, all passed. No further issues found, all test OK.
The Technician from Mikes Appliance missed connecting the wire to the board on June 6th, when he did the board replacement.
I am a strong believer in supporting all businesses. However, that loyalty must be earned by being ethical, trustworthy, competent, professional & honest. Also very important is to conduct follow-up to ensure customer satisfaction, no matter how large or small the business is.

CONSUMER BEWARE !

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews London, ON
10/10

attentive, responsive service.

Mike's followed through in our dishwasher repair. The manufacturer did not have stock on the parts, and they stuck with me.

Well done, folks!

Irv.

Approximate cost of services:
$100.00
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Disappointed customer
Disappointed customer
0 reviews , ON
0/10

Poor service with no follow up.

Mike’s was sent to do a manufactures warranty for a Maytag refrigerator . Came quickly but could not diagnose the issue. Said they would be back in touch. 4 weeks later…. No contact and no report to Maytag. At 4 weeks we got a robo call asking us to evaluate the repair that was never done. Had to contact the retailer and Maytag to get someone else to come out. I would not recommend this company. Stay clear!

Approximate cost of services:
$0.00
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Company Response

Hello,

We have no idea who this is. If you have a concern please call us or email us directly so we can address it. 226-325-1132 or Service.MikesApp@gmail.com.

I am sorry if you did not hear back from us and you were expecting to, I cant get this looked into without knowing who you are.

JB in Port Dover
JB in Port Dover
5 reviews Port Dover, ON
10/10

Oven repair

Service appointment in a reasonable length of time. Arrived within timeframe given. Quick, efficient, knowledgeable, careful with oven when moving out, polite and listened to my description of problem. Found the issue, replaced with new part on the spot, tested it and put everything back together. Came in with masks on, no reminders, no issues. Very professional group. Would highly recommend and will use again if needed. Thanks for good service!

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Brantford, ON

First Review

0/10

Warranty issue Frigidaire

Had to use this company via Frigidaire Warranty. Two visits, still have a non working dishwasher. They were to come today, (and I had to re arrange a Doctors appt that I’ve waited for over 3 months.)No one showed up, and no one returning phone calls. I guess you get what you pay for. Would not recommend.

Approximate cost of services:
$0.00
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Company Response

Hello,

We would like to look into this for you but we don't know who you are. Can you please send us an email so we can look into this? Service.MikesApp@gmail.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mike’s Appliance Service Inc

Having problems with a major household appliance? Get it back up and running in no time! I'm Mike, and I fix appliances. A TSSA licensed contractor. Professional, experienced, and friendly Trained by the manufacturers of your products. We can honour most warranties. We accept same day or next day appointments
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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