1 Bay Window and 2 Awning Windows
At the time we ordered our windows we were told that it would take 4-6 months for install due to Covid restrictions. We were happy that it took only about 4 months of wait. The windows themselves are excellent just as described to us when we signed up. The Installers Colton, Devin, and Shianne showed up on time and kept busy throughout the day for the most part. The bay-style window install was not rushed and was constructed carefully and very professionally. The quality of the install of all the windows was professional and done with care. Some crank hardware was missing but these are scheduled to be installed at a later date. The only complaint I would make is that not enough attention was paid to the construct of the finishing trim in the interior side of the house. I would have preferred to see corner rosettes maintained in the new trim as it was in the old trim. The sequence of errors I see is that the Salesperson Danny did not make note in the project details that we wanted to maintain the corner rosettes, even though I had described to him my wish to see continuity in the design old to new. When the Installer showed up they did not spend enough time with me to understand what I wanted even though I mentioned to them that the old trim style I wanted to maintain. I could have run out to Home Depot to get the rosettes but they carried on with standard trim install and I missed the opportunity. In the end the trim was installed well although not to my design preference.
- Approximate cost of services:
- $8,000.00
- Company Response
Hi There, Thank you for your review. We would love to speak to you about your trim issue. Please contact us at 416-332-2585